Self-paced does not mean unsupported at Pass4guide — the IBM SmartCloud Control Desk V7.5 Service Request Management Implementation bank comes with a practice engine you can tune to your own rhythm, verified answers throughout, and a support team behind every 000-656 order.
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM SmartCloud Control Desk V7.5 Service Request Management Implementation |
| Exam Number: | 000-656 (replaced by C9560-656) |
| Exam Format: | Multiple-response, Multiple-choice |
| Passing Score: | 75% |
| Related Certifications: | IBM Certified Deployment Professional - SmartCloud Control Desk V7.5 |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Real Exam Qty: | 62–65 |
| Exam Duration: | 90 minutes |
| Exam Price: | Approx. $200 USD |
| Recommended Training: | IBM Official Training: SmartCloud Control Desk V7.5 Service Request Management |
| Exam Registration: | Pearson VUE IBM Exam Registration IBM Certification Site |
| Sample Questions: | ![]() |
| Exam Way: | Onsite at Pearson VUE authorized centers; online proctored exam not available for retired code |
| Pre Condition: | Recommended: Practical experience with IBM SmartCloud Control Desk V7.5 and basic IT service management knowledge |
| Official Syllabus URL: | https://www.ibm.com/certify |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Monitoring, Reporting and Troubleshooting | 10% | - Report creation and dashboard setup - Common issues and resolution - Performance monitoring |
| Topic 2: Service Request Lifecycle Management | 25% | - Request submission and routing - Approval processes and fulfillment - SLA definition and monitoring - Integration with incident/problem/knowledge management |
| Topic 3: Configuration and Customization | 30% | - Workflow design and automation - Service catalog setup and maintenance - Response plans and notifications - Service request definition and configuration |
| Topic 4: Architecture and Components | 20% | - Service request management architecture - SmartCloud Control Desk V7.5 overview - Service desk and service catalog structure |
| Topic 5: Integration and Extension | 15% | - Data exchange and interface configuration - Integration with other IBM Tivoli/Maximo products - Security and access control |
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