Cisco 100-140 : Cisco Certified Support Technician (CCST) IT Support

  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Updated: Sep 05, 2026     Q & A: 649 Questions and Answers

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Today, the fast developed society is full of chance and challenge, so all of us may face the problem how to get more qualified and competent. You may have heard that 100-140 certification has been one of the hottest certification which many IT candidates want to gain. In fact, CCST 100-140 is incredibly worthwhile. The characters reflected by the person who gets certified are more excellent and outstanding. In work, they may shows strong dedication and willingness, and have strong execution to do project. Besides, companies also prefer to choose the people who are certified, because they can bring more economy benefit with high efficiency. So in order to get a better job and create a comfortable life, you should pay attention to the 100-140 certification. Now, I think it is a good chance to prepare for the 100-140 exam test.

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Following are some reference material for actual Cisco 100-140 exam test

Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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