Oracle 1Z0-1034-21 : Oracle B2C Service Integration and Development 2021 Implementation Essentials

  • Exam Code: 1Z0-1034-21
  • Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
  • Updated: Sep 07, 2026     Q & A: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Development and Scripting- B2C Service scripting and APIs
  • 1. RightNow Object Query Language (ROQL)
    • 2. Connect PHP / APIs usage concepts
      • 3. Client-side and server-side extensions
        Deployment and Troubleshooting- Configuration lifecycle management
        • 1. Diagnostics and logging
          • 2. Migration between environments
            B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
            • 1. Core components and data model
              • 2. Agent Desktop and administrative interfaces
                Integration Concepts- Integration approaches
                • 1. Middleware and third-party integration patterns
                  • 2. REST and SOAP web services
                    • 3. Outbound messaging and event-driven integration
                      Data Management and Customization- Business rules and automation
                      • 1. Scripts and server-side logic
                        • 2. Workflows and business rules engine
                          - Data objects and schema customization
                          • 1. Data relationships and constraints
                            • 2. Custom objects and fields
                              Security and Access Control- Authentication and authorization
                              • 1. SSO and identity integration concepts
                                • 2. Roles and profiles

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question 1

                                  Which two methods can be used in the Connect for PHP API to obtain the error code and error text when the connectAPiError exception is thrown?

                                  A. errorCodeO
                                  B. errorMessags()
                                  C. getMessageO
                                  D. logMessageO
                                  E. getCodeO


                                  Question 2

                                  Which three are functions of Object Designer?

                                  A. ability to create custom fields
                                  B. ability to create menu-only objects
                                  C. ability to create custom objects
                                  D. ability to import data
                                  E. ability to create system attributes
                                  F. ability to configure business rules for custom objects


                                  Question 3

                                  You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
                                  Which approach is required to create this customization?

                                  A. Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
                                  B. Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
                                  C. Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
                                  D. Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.


                                  Question 4

                                  In a Widget Controller file, which is the correct way to capture the Contact ID (c_id) from the URL parameter, query the database to fetch contact details, assign contact details in the class variable, and access it in the view.php file?
                                  A)

                                  B)

                                  C)

                                  D)

                                  A. Option D
                                  B. Option C
                                  C. Option A
                                  D. Option B


                                  Question 5

                                  A developer is writing code on the Ask a Question page to redirect users to the login form if they are not already logged in. Which is the correct rn tag to implement this logic?
                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A. Option D
                                  B. Option C
                                  C. Option A
                                  D. Option B
                                  E. Option E


                                  Solutions:

                                  Question 1
                                  Answer: C,D
                                  Question 2
                                  Answer: A,E,F
                                  Question 3
                                  Answer: D
                                  Question 4
                                  Answer: A
                                  Question 5
                                  Answer: C

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