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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Recorder Status Summary
B) Capture Status
C) Configuration Checker
D) Status SummaryThresholds

2. Which log covers the Central Application Database server installation in Avaya Workforce Engagement?

A) \logs\centralContact\Summary
B) \logs\centralDWH\Summary
C) \logs\CommonDB\Summary
D) \logs\centralApp\Summary

3. What is configurable in Enterprise Manager?

A) WFM shifts
B) Work patterns
C) Integration Services
D) QM functions

4. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) User access is through the system Management desktop applications
B) It eliminates duplicate configuration if shares data
C) It is browser-based interface
D) It allows application-level functionality configuration

5. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) eLearning
C) Interactions
D) Wfm

Solutions: