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Nortel 920-183 : Callpilot RIS.5.0 System Administrator
- Exam Code: 920-183
- Exam Name: Callpilot RIS.5.0 System Administrator
- Updated: Aug 21, 2026 Q & A: 56 Questions and Answers
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Nortel 920-183 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation & Configuration | 25% | - Network configuration and IP settings - Software installation and upgrades - Mailbox and user account provisioning - System initialization and setup |
| Feature Configuration & Services | 20% | - Call routing and dial plan configuration - Multimedia and advanced features - Unified messaging and email integration - Voice messaging and auto-attendant setup |
| System Administration & Management | 25% | - Backup and restore procedures - Security management and access control - Performance monitoring and optimization - System maintenance and routine tasks |
| Troubleshooting & Support | 10% | - Log analysis and error resolution - Diagnosing common system issues - Hardware and software fault recovery |
| System Overview & Architecture | 20% | - CallPilot 5.0 hardware and software components - Integration with PBX and telephony systems - Server architecture and deployment models |
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