Nortel 920-316 : SCCS/Express/TAPI/Web Client/Agent

  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Aug 13, 2026     Q & A: 69 Questions and Answers

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Following are some reference material for actual Nortel 920-316 exam test

Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Configuration and Troubleshooting- Troubleshooting Techniques
  • 1. Logs and monitoring tools
  • 2. Diagnosis of common issues
- Installation and Setup
  • 1. Network and protocol settings
  • 2. Server and client installation practices
Topic 2: Symposium Communication Server Components- Symposium Express Overview
  • 1. Integration with SCCS
  • 2. Express architecture and features
- TAPI (Telephony API)
  • 1. Voice application interfacing
  • 2. TAPI configuration and support
Topic 3: Web Client and Agent Functionality- Agent Services
  • 1. Client connectivity options
  • 2. Agent workflow and tasks
- Web Client Interfaces
  • 1. Web-based administration
  • 2. User interface features

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