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BlackBerry 10 Support Specialist Sample Questions:

1. Direct access to demos of the swipe gestures can be done through which one of the following?

A) Help
B) Settings
C) Setup
D) Options

2. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

A) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel
B) Open Help, select Support and then select the newty available Create Report on the bottom panel.
C) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
D) Open Help, select Support and select Log Submission from the List.

3. Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?

A) Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
B) While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
C) Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
D) While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.

4. Which password will be required when logging into BlackBerry World for the first time?

A) Perimeter Password
B) Corporate Password
C) BlackBerry ID Password
D) Device Password

5. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
B) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
C) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
D) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.

Solutions: