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IBM Case Manager V5.0 Sample Questions:

1. When conducting a single server installation using the IBM Case Manager Platform Installation Tool, which one of the following databases is supported?

A) Microsoft SQLServerW Times New Roman ArialZ X
B) MySQL
C) Oracle
D) IBM DB2

2. Using the Content Engine APIs, you can extend some of the custom classes to develop a customized Case Manager solution. Which two of the classes listed must be subclassed first before they can be used? (Choose two)

A) Case Comment
B) Solution Type
C) Deployed Case Type
D) Case Folder
E) Case Task

3. You need to integrate your widgets with Case Manager widgets, but the format of the payloads are different.
Depending upon the complexity of the mismatch in payloads, what might you use to wire your widgets to the Case Manager widgets?

A) Mashup Center Data Editor Widget
B) Case Manager Toolbar Widget
C) Case Manager Command Widget
D) Mashup Center JavaScript Adapter Widget

4. With the integration of IBM Case Monitor and IBM Cognos Real-time Monitoring, what are two of the events you can monitor? (Choose two)

A) The number of incoming cases for a time period
B) The average age of active cases and tasks
C) The average number of closed cases
D) The number of completed workflows on Process Engine
E) The average time that tasks spend in each state

5. How does IBM Case Manager provide a framework for handling business exceptions?

A) The structured part of the business process must be implemented using a BPM tool such as IBM BPM which will call IBM Case Manager services to provide case management capabilities for exception handling
B) When designing a Task, you must use the P8 Process Designer to define any exception handling by customizing the malfunction submap of the process definition
C) When a process fragment requires exception handling by case workers, the Task raises an event that must be specified as a pre-condition into another task that will provide an explicit exception handling implementation
D) Well defined process are expressed by process fragments defined for tasks within the case, and IBM Case Manager is used to define the set of tools used by case workers to manage exceptions

Solutions: