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IBM C2180-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question 1

While working on a Problem Management Record (PMR), the L1 support professional is called to an urgent meeting. When returning from that meeting, it appears that the PMR is still dispatched. What is the correct action for the L1 support professional to take?

A. Continue to work on the PMR with no time adjustment.
B. Requeue the PMR using the "No Change" option to adjust time recording.
C. Continue to work on the PMR and adjust time recording for the meeting.
D. Immediately requeue the PMR with no time adjustment.

Question 2

While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A. the ID of the L2 support professional
B. the ID of the L1 Support professional
C. the Owner ID of the other PMR
D. nothing; leave it empty to avoid any confusion

Question 3

When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A. Do not use them as the external and internal users may not know them.
B. Use them; write out the name then in parenthesis place the acronym.
C. Do not use them as the external users may not know them.
D. Use them; if people do not know then it is up to them to figure them out.

Question 4

A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A. Update workbench with Add-on.
B. Reinstall Add-on.
C. Reinstall latest version of workbench.
D. Use IBM Support Assistant Lite with Add-on.

Question 5

A L1 support professional has worked on a Severity 1 Problem Management Record (PMR). The root cause of the issue has not yet been identified. The PMR is now being worked by two different L2 teams. A new set of documentation has arrived and triggered a new secondary onto the country FrontEnd queue.
Which one of the following is an appropriate course of action for the L1 support professional?
Verify that the new documentation is readable.

A. Call generate a secondary onto one of the Backend L2 team's entry queue and Re-queue the new secondary to the other L2 team's entry queue.
B. Review the documentation to try to identify the cause of the problem. Re-queue the new secondary PMR directly to the queue on which the Primary resides.
C. Review the documentation to try to identify the cause of the problem. Re-queue the new secondary PMR directly using the Automatic Queue Selection (AQS) to route it.
D. Call generate another secondary onto the country FrontEnd queue while reviewing the documentation to try to identify the cause of the problem and Re-queue the new secondary PMR directly using the Automatic Queue Selection (AQS) to route it.

Solutions: