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IBM C9020-971 Exam Syllabus Topics:

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) Two year warranty with 9x5 next business day response.
B) One year warranty with 9x5 same business day.
C) One or three year warranty with 24x7 response (dependent upon machine type).
D) Five year warranty with 24x7 response (dependent upon machine type).

2. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
C) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
D) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.

3. A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?

A) Add 6 LTO-6 drives in a new frame.
B) Replace 3592 drives with LTO-6 drives in the existing frame as is.
C) Add 6 LTO-6 drives in the existing frame.
D) Replace the frame and add LTO-6 drives.

4. Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?

A) SONAS with SATA drives
B) FlashSystem 840
C) DS8870 with ranks of 1.2TB drives
D) XIV with 2TB drives base without any features

5. Which solution provides virtualization, consolidation, and automation for a cloud deployment?

A) IBM SmartCloudVirual Storage Center
B) XIV Gen3 with IBM Spectrum Protect
C) Storwize V3700
D) FlashSystem 840

Solutions: