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Following are some reference material for actual Salesforce FS-Con-101 exam test

Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A. An Entitlement Process must be applied to both Cases and Work Orders.
B. A single Milestone can be added to both Case and Work Order Entitlement Processes.
C. Milestones for Work Orders can be configured in Setup.
D. A new Entitlement Process requires selecting a single Entitlement Process Type.
E. Milestones for Work Orders can be set up from the metadata API.

Question 2

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A. Create a work rule with two required skills.
B. Create a crew with two Technicians.
C. Create a single Service Appointment.
D. Create two Service Crews.

Question 3

Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A. Select Sort by Average Utilization on the Resources Tab.
B. Select Date Resolution on the Hours Tab.
C. Select Hours, Absences and Overtime on the Utilization Tab.
D. Select Travel Time and Breaksas skills on the Skills Tab.

Question 4

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A. Configure a Maintenance Plan.
B. Implement Path for Work Orders.
C. Define a repeating Work Type.
D. Build a Process for Service Appointments.

Question 5

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
B. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
C. Each Asset will have a Service Appointment that will represent the work needed for each machine.
D. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Solutions: