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Following are some reference material for actual HDI HD0-200 exam test

HDI HD0-200 Exam Syllabus Topics:

HDI Qualified Help Desk Senior Analyst Sample Questions:

1. Which is the responsibility of a system administrator in a large corporate environment?
(Choose 1)

A) Operating system upgrades
B) Network capacity planning
C) Application capacity planning
D) Database installation

2. Which three are examples of common network components? (Choose 3)

A) Token Ring.
B) Hubs.
C) Routers.
D) Domain Name Servers.

3. Which question should you ask to best assess a customer's experience and knowledge level? (Choose 1)

A) Have you spoken with the systems administrator?
B) What is the error code you see?
C) Have you ever had this error before?
D) What were the circumstances that led to this situation?

4. What is the best description of a help desk technology infrastructure? (Choose 1)

A) The technology resulting from a broad field of computer development, on which the help desk bases its decisions for process change.
B) The combination of services, technology, processes and practices that culminate in a help desk's mission statement, and that act as the basis for creating SLAs.
C) The basic architecture of a help desk and its systems that determine how it functions.
D) The management structure of information flow, processes, and systems that are controlled by the help desk.

5. What is the best description of a business case? (Choose 1)

A) An analysis of help desk activities.
B) A briefcase.
C) A proposal for improvements to current business processes.
D) A shared business knowledge database.

Solutions: