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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services is based on warranty duration and extensions.

2. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Any time during the hardware lifecycle
B) Prior to the HW purchase
C) At the time of the HW purchase
D) Upon expiration of a service engagement

3. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services allow you to choose from various options that best suit your needs.
B) HP Services ensure that your equipment stays up and running.
C) HP standard warranty offers limited support for a short time period.
D) HP Services give you predictability and greater control of TCO.

4. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Deployment Services

5. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) Travel Services
B) HP Care Pack Services (next business day or same day
C) Accidental Damage Protection
D) Maintenance Kit Replacement for printers

Solutions: