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EXIN ITIL Foundation Sample Questions:

1. Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process

A) All of the above
B) 2 and 3 only
C) 1, 2 and 4 only
D) 1 only

2. Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?

A) Do
B) Measure
C) Implement
D) Perform

3. ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

A) Service Units
B) Service Providers
C) Business Units
D) Customers

4. Access management is closely related to which other process?

A) 3rd line support
B) Capacity management only
C) Information security management
D) Change management

5. What are sources of best practice?

A) Customers, suppliers, advisors
B) Substitutes, regulators, customers
C) Competition, compliance, commitments
D) Industry practices, academic research, training and education

Solutions: