Nokia SDM_2002001030 : SDM Certification - PS NSOP

  • Exam Code: SDM_2002001030
  • Exam Name: SDM Certification - PS NSOP
  • Updated: Sep 04, 2026     Q & A: 160 Questions and Answers

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Following are some reference material for actual Nokia SDM_2002001030 exam test

Nokia SDM_2002001030 Exam Syllabus Topics:

SectionObjectives
Performance and Service Monitoring- Performance monitoring
  • 1. Alarm and event analysis
    • 2. KPI interpretation
      Network Service Operations Fundamentals- Service operation principles
      • 1. Operational processes and workflows
        • 2. Roles and responsibilities
          Customer Service and Communication- Service delivery
          • 1. Customer communication
            • 2. Service quality management
              Operational Procedures and Best Practices- Operational standards
              • 1. Documentation and reporting
                • 2. Change management
                  Network Optimization and Troubleshooting- Problem diagnosis
                  • 1. Root cause analysis
                    • 2. Corrective and preventive actions

                      Nokia SDM Certification - PS NSOP Sample Questions:

                      Question 1

                      Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?

                      A. Project Cost Adherence (PCA).
                      B. Gross Margin (GM).
                      C. Forecast Costs (NELLE).
                      D. Actual Costs.


                      Question 2

                      Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?

                      A. Operations Director
                      B. Network Operations Manager
                      C. Customer Operations Manager
                      D. NOC Manager


                      Question 3

                      What are the most important elements that MUST be monitored constantly over a project life cycle?

                      A. Quality and Subcontractor Performance.
                      B. Cost, Time and Scope.
                      C. Financial Reports and Schedule.
                      D. Contract conditions and Project Deliverables.


                      Question 4

                      Liquidated Damages are:

                      A. Genuine pre-estimate of damages or loss by both parties
                      B. Reasonable estimate of monetary loss.
                      C. A mutually agreed best guess of damages or loss
                      D. Deterrent damages to avoid non performance by vendor


                      Question 5

                      To improve our competences we can use three different learning methods: Training on the job, learning from others, Formal training/courses. What is the recommended split in NSN?

                      A. Training on the job 10%, learning from others 20% and formal training/courses 70%.
                      B. Training on the job 70%, learning from others 20% and formal training/courses 10%.
                      C. Training on the job 20%, learning from others 70% and formal training/courses 10%.
                      D. Training on the job 50%, learning from others 10% and formal training/courses 40%.


                      Solutions:

                      Question 1
                      Answer: A
                      Question 2
                      Answer: C
                      Question 3
                      Answer: B
                      Question 4
                      Answer: A
                      Question 5
                      Answer: B

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