Validity and reliability anchor the Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX日本語版) bank at Pass4guide — GCP-GCX日本語 content refined against the live exam outline, answers verified by IT specialists, and daily checks that keep everything current.
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX Certified Professional - Consolidated Exam |
| Exam Number: | GCP-GCX |
| Exam Price: | $250 USD |
| Exam Duration: | 120 minutes |
| Passing Score: | 700/1000 |
| Exam Format: | Scenario-based, Multiple-select, Multiple-choice |
| Real Exam Qty: | 70-80 |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Genesys Cloud CX Certified Expert Genesys Cloud CX Certified Associate |
| Recommended Training: | Genesys Cloud CX: Contact Center Administration Genesys Cloud CX: Implementation Fundamentals Genesys Cloud CX: Reporting and Analytics |
| Exam Registration: | Genesys Certification Portal Kryterion Webassessor |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with Genesys Cloud CX platform |
| Official Syllabus URL: | https://www.genesys.com/en-us/training-certification/certification-exams/gcp-gcx |
| Section | Weight | Objectives |
|---|---|---|
| Genesys Cloud CX Architecture and Core Concepts | 20% | - Access and navigation - Licensing models and capabilities - Platform overview and components |
| Core Contact Center Configuration | 20% | - Schedules, holidays, and time zones - Queues, skills, and proficiency models - Scripts, flows, and IVR configuration |
| Routing and Interaction Management | 20% | - Architect flow design and implementation - ACD routing strategies - Omnichannel interactions: voice, email, chat, messaging |
| Integrations, Data Actions, and System Administration | 10% | - System maintenance, backup, and troubleshooting - Data actions and web services - Third-party integrations and APIs |
| Reporting, Analytics, and Quality Management | 15% | - Custom reports and data insights - Call recording, evaluation forms, and quality monitoring - Dashboards, views, and standard reports |
| User and Organization Management, Security, and Compliance | 15% | - Groups, departments, and organization structure - User setup, roles, and permissions - Security settings and compliance requirements |
Genesys Cloud CXの動的レポートはカスタマイズ可能なレポートであり、ユーザーはレポートに含めるデータと指標、およびその表示方法を選択できます。
Correct Answer: A 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
ビューからデータをエクスポートするにはどのようなオプションがありますか? 2 つの回答を選択してください
Correct Answer: B,D 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
次の Genesys Cloud CX 機能のうち、十分な数のエージェントが適切なタイミングで適切な場所にいることを保証するのに役立つものはどれですか?
Correct Answer: B 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
組織内のユーザーが Genesys Cloud CX 内で必要な権限と許可を持っていることを確認するために使用されるエンティティは次のどれですか?
Correct Answer: A 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
プロフィールにカスタムフィールドを作成すると、管理インターフェースから削除することはできません。
Correct Answer: A 🗳️
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