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Following are some reference material for actual Genesys GCX-AI-GPE exam test

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

A) Real-time visitor context
B) Increased personalization
C) Automated time tracking
D) Triggering new firewall rules

2. Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:

A) Skills assigned to the queue
B) Queue's voice and digital permissions
C) Associated outcome scores
D) Queue name and division

3. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Sentiment score
B) Conversion rate
C) Wait time
D) Transfer rate

4. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Only system-generated call logs
B) Website behaviors like clicks and form submissions
C) Only events that involve a live agent
D) Database schema updates

5. Why would a user analyze a Segment Report in Predictive Engagement?
Response:

A) To understand how visitor groups perform against defined criteria
B) To forecast agent attrition
C) To analyze agent chat productivity
D) To evaluate shift scheduling

Solutions: