EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)

  • Exam Code: ITIL Deutsch
  • Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
  • Updated: Jul 17, 2026     Q & A: 505 Questions and Answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the four dimensions of service management- Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
Topic 2: Understand the activities of the service value chain, and how they interconnect- Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 3: Understand how the ITIL practices contribute to the service value chain- Explain the role of selected practices in the service value chain
Topic 4: Understand the purpose and components of the ITIL service value system- Describe the ITIL service value system
Topic 5: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Describe the nature, use and interaction of the guiding principles
- Explain the use of the guiding principles
Topic 6: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of: service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of service relationships
Topic 7: Know the purpose and key terms of selected ITIL practices- Describe the purpose of selected practices
  • 1. Incident Management
  • 2. Problem Management
  • 3. Service Request Management
  • 4. Change Control
  • 5. Service Desk
  • 6. Continual Improvement
  • 7. Service Level Management
- Define key terms for selected practices

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zu den Ergebnissen ist RICHTIG?

A) Ergebnisse geben Servicekonsumenten Sicherheit hinsichtlich der Produkte oder Dienstleistungen
B) Ergebnisse nutzen Aktivitäten, um materielle oder immaterielle Leistungen zu erbringen.
C) Ergebnisse helfen einem Servicekonsumenten, die Kosten einer bestimmten Aktivität einzuschätzen
D) Ergebnisse hängen davon ab, dass die Ergebnisse für einen Stakeholder erbracht werden.


2. Welche Vorgehensweise hat den Zweck, der Organisation dabei zu helfen, den Wert zu maximieren, die Kosten zu kontrollieren und die Risiken zu managen?

A) Beziehungsmanagement
B) Release-Verwaltung
C) IT-Asset-Management
D) Servicedesk


3. Welches Leitprinzip konzentriert sich auf die Reduzierung von Kosten und menschlichen Fehlern?

A) Optimieren und automatisieren
B) Fokus und Wert
C) Zusammenarbeiten und Sichtbarkeit fördern
D) Ganzheitlich denken und arbeiten


4. Womit lässt sich feststellen, ob ein Dienst für seinen Zweck geeignet ist?

A) Garantie
B) Verfügbarkeit
C) Ergebnis
D) Dienstprogramm


5. Welche Aktivität wird vom Leitprinzip „Starten Sie dort, wo Sie sind“ NICHT empfohlen?

A) Anwendung des Risikomanagements bei der Einführung neuer Prozesse
B) Einbeziehung von Personen, die mit einem Dienst nicht vertraut sind, in die Beobachtung und Bewertung seiner Aktivitäten
C) Verwerfen bestehender Prozesse, bevor ihre Nützlichkeit beurteilt wird
D) Verwendung von Quelldaten, um unbeabsichtigte Datenverzerrungen in Berichten zu vermeiden


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: C

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