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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welches Leitprinzip befasst sich IN ERSTER LINIE mit dem Umsatz und Wachstum des Verbrauchers?

A. Optimieren und automatisieren
B. Halten Sie es einfach und praktisch
C. Fokus auf Wert
D. Iterativer Fortschritt mit Feedback

Question 2

Was kann als Betriebsmodell für die Erstellung und Verwaltung von Produkten und Dienstleistungen beschrieben werden?

A. Praktiken
B. Leitprinzipien
C. Governance
D. Service-Wertschöpfungskette

Question 3

Welche Praxis umfasst die Verwendung von Ansätzen wie Lean, Agile und DevOps mit dem Ziel, schneller mehr Veränderungen zu ermöglichen?

A. Service-Level-Management
B. Kontinuierliche Verbesserung
C. Servicedesk
D. Überwachung und Ereignisverwaltung

Question 4

Welcher Begriff wird verwendet, um die Vorhersage und Kontrolle von Einnahmen und Ausgaben innerhalb einer Organisation zu beschreiben?

A. Wird geladen
B. Buchhaltung
C. Governance
D. Budgetierung

Question 5

Welche Elemente umfasst das Service-Wertesystem?

A. Servicebereitstellung, Servicenutzung, Servicebeziehungsmanagement
B. Ergebnisse, Nutzen, Garantie
C. Kundenwert, Stakeholderwert, Organisation
D. Governance, Service-Wertschöpfungskette, Praktiken

Solutions: