2025 CRT-271 exam torrent CRT-271 Study Guide
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The CRT-271 exam covers a wide range of topics, including community setup and configuration, engagement strategies, branding and customization, security and access, and data management. Candidates are expected to have a deep understanding of Salesforce Community Cloud functionality and best practices, and be able to apply them to real-world scenarios. CRT-271 exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. To pass the exam, candidates need to score at least 63%, and the certification is valid for two years.
NEW QUESTION # 35
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
- A. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
- B. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
- C. Use the 'My Cases' list view with compact layout, return five records, and disable public access
- D. Use the Case object with full layout, return five records, and use the 'My Cases' list view
Answer: A
NEW QUESTION # 36
A Salesforce Admin enables "Allow Members to Flag" in Community Management.
Which two content types can member flag as inappropriate?
Choose 2 answers
- A. Articles
- B. Files
- C. Posts and Comments
- D. Topics
Answer: B,C
NEW QUESTION # 37
Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?
- A. The assigned community user profile does not have Send Email Messages enabled
- B. The Community Manager forgot to enable 'Welcome Emails'
- C. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out
- D. The Guest Profile does not have Send Email Messages enabled
Answer: B
NEW QUESTION # 38
Universal Containers needs to provide Community access to a select set of customers. Customers will NOT be asked to register.
In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.
- A. Use the Salesforce Community User API to create Community users.
- B. Use the Data loader to extract the customers and upload the customers to be set up as Community users.
- C. Use external ETL tools to extract customers and load into Salesforce.
- D. Use the Community import wizard to create users.
Answer: B,C
NEW QUESTION # 39
Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:
- Drive more revenue from sales channels
- Allow channel partners to provide service to buyers
- Get deal visibility in real time
Which option should Northern Trail Outfitters consider to meet these requirements?
Select one or more of the following:
- A. Sales channels the Community Cloud
- B. Direct pricing for Community Cloud
- C. CPQ for Community Cloud
- D. Guided selling for Community Cloud
Answer: C
NEW QUESTION # 40
Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?
Select one or more of the following:
- A. Enable the Opportunity page as the landing page in Community Builder
- B. Add the List View Lightning Component to the Home Page
- C. Configure Opportunity as the default landing page in Community Settings
- D. Set the Opportunity object page as the landing page in Community Builder
Answer: B
NEW QUESTION # 41
A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?
Select one or more of the following:
- A. Create a Public Community and let brand advisors and consumers register themselves
- B. Create a Private Community and let brand advisors and consumers register themselves
- C. Create a Public Community for consumers and brand advisors
- D. Create a Public Community for consumers and a separate Private Community for brand advisors
Answer: A
NEW QUESTION # 42
Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:
- A. Direct employees to the global header
- B. Advise employees to use the "Login in as" functionality
- C. Direct employees to the App Launcher
- D. Recommend employees use a separate username for Community access
Answer: C
NEW QUESTION # 43
Universal Containers is launching a Community to provide a self-help channel to their customers and partners.
Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
- A. Service Cloud License
- B. Customer Community Plus License
- C. Support Community License
- D. Partner Community Plus License
Answer: C
NEW QUESTION # 44
Universal Containers is building a Customer Community.
What can the Administrator add to the Navigation Menu?
- A. Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu
- B. Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels
- C. Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels
- D. Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels
Answer: D
NEW QUESTION # 45
What permission(s) would you assign a community manager?
- A. Setup and Create Portals
- B. Manage Community Settings
- C. Manage Portals
- D. Create and Setup Communities
- E. Communities Administrator
Answer: B
NEW QUESTION # 46
Universal Containers need to set up a custom domain to create a branded Community experience with increased domain security.
Which three steps should a Salesforce Admin take to meet these requirements?
- A. Configure profile/permissions for a Public user.
- B. Select the option to allow Advanced Security in Community Management.
- C. Create a new certificate using Certificate and Key Management.
- D. In Setup, select Domains and click Add a Domain.
- E. Add the certificate that supports the specified domain.
Answer: C,D,E
NEW QUESTION # 47
Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer
- A. Enable the option Allow External Users to Self-register in the Community Management page
- B. Implement a Web-to-case form to capture user details and use case details to create a Community user
- C. Use the registration form in the company website and allow users to register
- D. Create a publically accessible custom page with the registration details and add a link to the Community login page
Answer: A
NEW QUESTION # 48
You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?
- A. Community Builder
- B. Community Settings
- C. Sites Settings
- D. Community Manager
- E. Force.com Site Settings
Answer: D
NEW QUESTION # 49
You have created a custom object to list all upcoming company events, including speaker bio's and location and now wish to expose this publicly on your Customer Community. How are you are able to edit the public access settings? [Select Two]
- A. Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile
- B. Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly
- C. Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options
- D. Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile
- E. Go into the Community Page Manager and update the Page Access control to Public
- F. Go into the Community Manager and select the objects that are available publicly
Answer: A,D
NEW QUESTION # 50
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
- A. Make sure subtopics are enabled in the page headline
- B. Assign relevant articles to a group
- C. Enable Feed Tracking for these topics
- D. Add the More Topics link to the navigation menu
Answer: A,B
NEW QUESTION # 51
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?
- A. Add a third role to the partner account hierarchy for the CEO partner user
- B. Assign Super User access to the CEO partner user on the Contact page
- C. Make the CEO partner user the owner of the partner account
- D. Promote the CEO partner user to delegated admin on the partner account
Answer: B
NEW QUESTION # 52
Universal Containers is launching a Community with the following requirements:
- Branding requirement is limited to logo and font.
- Configurable Navigation with the option to navigate to custom objects and records.
- Access to articles is limited per Date Category Visibility.
Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?
- A. Kokua
- B. Customer Service (Napili)
- C. Koa
- D. Aloha
Answer: B
NEW QUESTION # 53
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
- A. Customer Community Login
- B. CustomerCommunity
- C. Customer Community Plus
- D. Customer Community Plus Login
Answer: C,D
NEW QUESTION # 54
Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners: * Partners can NOT modify the dashboard. * Partners only see data within their account. * Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements?
- A. Select the Sales Executive as the running user for the dashboards
- B. Select the Channel Manager as the running user for the dashboards
- C. Select the 'Run as logged in user option for the dashboards
- D. Select the owner of the partner account as the running user for the dashboards
Answer: C
NEW QUESTION # 55
Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.
What should Salesforce Admin do to fulfill this request?
- A. Configure Opportunity as the default landing page in Community Settings in Setup.
- B. Enable the Opportunity page as the landing page on the Community user guide.
- C. Set the Opportunity object page as the landing page in the Community Builder.
- D. Set the Opportunity tab as the first tab in the selected tabs in Community Management.
Answer: D
NEW QUESTION # 56
Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle: * Universal Containers can engage with partners during the Sales cycle. * Universal Containers can have internal ions NOT visible to partners. * The Channel Manager can bring any Universal Containers employee to the ion. * Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?
- A. Leverage Opportunity feed and manual shares for access control
- B. Leverage Opportunity feed and group record layout for access control
- C. Leverage unlisted groups and record sharing for access control
- D. Leverage private groups and record sharing for access control
Answer: D
NEW QUESTION # 57
Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. TheSalesforce Admin has validated the following on the Community user profile: * Users Profile has Read Access on the Invoice Object * Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?
- A. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'
- B. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'
- C. Verify that the Invoices tab is under the Selected tab in Community Management
- D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup
Answer: B
NEW QUESTION # 58
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