[Sep 09, 2026] Pass Salesforce-Communications-Cloud Review Guide, Reliable Salesforce-Communications-Cloud Test Engine
Salesforce-Communications-Cloud Test Engine Practice Test Questions, Exam Dumps
Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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NEW QUESTION # 12
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
- A. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
- B. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
- C. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
- D. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
Answer: C
NEW QUESTION # 13
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Address
- B. Service Account
- C. Place
- D. Premise
Answer: B,D
NEW QUESTION # 14
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
- B. UX experience is the most important. Fully design and validate the UX before designing the integration step
- C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
- D. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
Answer: D
Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.
NEW QUESTION # 15
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Handle the complex business processes manually outside the IT landscape.
- B. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- C. Harmonize their business plan to reduce the complexity
- D. Access the entire architecture to identify application that can be decommission.
Answer: C,D
Explanation:
To drive down operational costs, harmonizing business processes to reduce complexity (C) and assessing the entire architecture to identify applications that can be decommissioned (D) are strategic actions. These approaches streamline operations and leverage the efficiencies of Salesforce Communications Cloud, reducing reliance on highly customized legacy systems.References:Best practices for digital transformation and Salesforce implementation strategies.
NEW QUESTION # 16
What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Assets and inventory item records
- B. Order and order item details
- C. Commercial and technical product configurations
- D. Fulfillment request and fulfillment request line records
- E. Quote and quote line items records
Answer: A,B,D
Explanation:
Order Management determines the output of MACD (Move, Add, Change, Disconnect) orders based on Order and order item details (A), Fulfillment request and fulfillment request line records (C), and Assets and inventory item records (D). These inputs provide the necessary context for processing MACD orders, ensuring accurate fulfillment and asset management.References:Salesforce Communication Cloud Order Management documentation on MACD order processing.
NEW QUESTION # 17
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
- A. Design a quoting flow to negotiate price and discount approval process.
- B. Design opportunity management flows and convert the opportunity to quote.
- C. Design order capture and order fulfillment flows
- D. Design a contract creation and contract renewal flows
Answer: A,B
Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.
NEW QUESTION # 18
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope filed on the modem and STB products to downstream Order Item. - B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope field on CFS technical product definition to downstream Order Item. - C. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship.Configure the scope filed on the modem and STB products to Account
Answer: C
Explanation:
To send Set-Top Boxes (STBs) and modems with a single call and manage inventory efficiently, decomposing both to one CFS using an M:1 decomposition pattern and setting the scope to Account (A) is optimal. This allows for combined fulfillment while maintaining inventory accuracy.References:Salesforce Industries documentation on decomposition patterns and fulfillment strategies.
NEW QUESTION # 19
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create price list per region and use context Rules to determine the correct Price List
- B. Create price list and price list entries associated with context Rules per region
- C. Create base price list and multiple child price list per region
- D. Create an attribute on business internet offers and use attribute based pricing
Answer: B
NEW QUESTION # 20
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- B. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- C. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- D. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
Answer: C
NEW QUESTION # 21
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
- B. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- D. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
Answer: B
NEW QUESTION # 22
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
- B. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
- D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
Answer: C
NEW QUESTION # 23
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
- A. Digital commerce
- B. Enterprise Sales Management
- C. Mobile subscription Management
- D. Assets based ordering
Answer: C
NEW QUESTION # 24
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
- A. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
- B. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
- C. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
- D. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
Answer: B,C
Explanation:
To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:
Salesforce CRM Analytics documentation and churn prediction best practices.
NEW QUESTION # 25
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
- A. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
- B. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
- C. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
- D. Only Migrate the assets needed when customers are trying to place MACD orders.
Answer: B
NEW QUESTION # 26
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Disconnect and New order
- B. Change of Plan
- C. Apply Promotion
- D. Modify Order
Answer: B
Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.
NEW QUESTION # 27
Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber.
UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?
- A. 1:M
- B. M:M
- C. 1:1
- D. M:1
Answer: C
Explanation:
For modeling routers based on the " access type " (DSL or Fiber), a 1:1 decomposition relationship is appropriate. This ensures that for each internet offer (DSL or Fiber), a corresponding router (DSL or Fiber router) is uniquely associated, allowing for precise matching of technical requirements based on the commercial offer selected.References:Salesforce product catalog and decomposition relationship guidelines.
NEW QUESTION # 28
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Analyze the storage usage of the existing legacy system
- B. Calculate the file and data storage required based on required data volume and file attachment requirements.
- C. Identify the storage needs between data storage and file storage.
- D. Analyze an external data storage system for more cost effective data storage
- E. Access the archiving strategy and determine how storage will be cleared though archiving.
Answer: A,B,E
NEW QUESTION # 29
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