Avaya 3000-2 : ACSS Small and Medium Enterprise (SME) Communications

  • Exam Code: 3000-2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Updated: Sep 11, 2026     Q & A: 103 Questions and Answers

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Following are some reference material for actual Avaya 3000-2 exam test

Avaya 3000-2 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Configuration30%- IP Office Setup
  • 1. System installation and initialization
    • 2. User, extension, and trunk configuration
      - Application Configuration
      • 1. Voice mail and messaging
        • 2. Mobility and collaboration features
          Topic 2: SME Communications Solution Architecture20%- Solution Design Principles
          • 1. Interoperability considerations
            • 2. Network and telephony requirements
              - IP Office Platform Overview
              • 1. Deployment models and capacity planning
                • 2. System components and hardware
                  Topic 3: Maintenance and Troubleshooting35%- System Monitoring and Diagnostics
                  • 1. Performance monitoring and alarms
                    • 2. Log analysis and fault isolation
                      - Backup, Restore & Upgrades
                      • 1. Configuration backup and recovery
                        • 2. Software updates and migration
                          Topic 4: Security and Administration15%- Access Control and Permissions
                          • 1. User roles and authentication
                            • 2. Network security and firewall settings
                              - System Management
                              • 1. License management
                                • 2. System health checks

                                  Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

                                  Question #1

                                  A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

                                  • A. one-X Portal
                                  • B. CCR
                                  • C. IIS
                                  • D. Voicemail Pro
                                  • E. Contact Store
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #2

                                  A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

                                  • A. The phone has registered to a backup IP Office.
                                  • B. The phone has been restricted by the administrator.
                                  • C. The phone is set to Do Not Disturb (DND).
                                  • D. The phone requires a firmware update.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #3

                                  The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

                                  • A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
                                  • B. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
                                  • C. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
                                  • D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #4

                                  A customer is running SIP phones that are locked down to G.729a. What is the bandwidth used for the speech of ten simultaneous calls?

                                  • A. 80 Kbps
                                  • B. 640 Kbps
                                  • C. 560 Kbps
                                  • D. 63 Kbps
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

                                  • A. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
                                  • B. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
                                  • C. SIP call will not be routed.
                                  • D. SIP Calls will be routed by the IP Office NAT table.
                                  • E. SIP Calls will be routed by the IP Office routing table.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: E  🗳️

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