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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Infinite Job
B) Post update
C) Virtual Agent
D) Batch Campaign Update

2. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the IP address is correct in the hosts.conf file.
B) Verify if the host name is correct in the nsswitch.conf file.
C) Verify if the IP address is correct in the dns.conf file.
D) Verify if the domain name is correct in the resolv.conf file.

3. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A) 600
B) 200
C) 400
D) 800

4. What does Native Voice and Data Transfer do?

A) Allow a Blind Transfer to a Supervisor's phone.
B) Transfer voice and data from an outbound job to an outbound job.
C) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
D) Allow a Supervised Transfer to a Supervisor's phone.

5. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) carrier/phone service provider should suppress ANI from dialer
B) hard coding Automated Number Identification (ANI) on the Digital switch
C) calling party number (ANI) by record
D) calling party number by Job
E) carrier/phone service provider should build a Caller ID table based on called number and display based on this value

Solutions: