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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
B) Supervisors have to start the shadow jobs at the start of the day.
C) Completion Code 98 and 19 are associated with Agent Owned Recall.
D) There can be more than one shadow job configured per calling list.
E) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).

2. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Configure the network information.
B) Verify the server specifications and software media.
C) Set the date and time.
D) Set the hardware type.
E) Install Avaya Proactive Contact software

3. A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A) opmon.cfg
B) dgswitch.cfg
C) dispatcher.cfg
D) phonefmt.cfg

4. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Add the area code "720" to K - Mountain No Daylight.
B) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
C) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
D) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
E) Add the area code and prefix "720:435" to K - Mountain No Daylight.

5. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) TN-744-based Call Classifier Cards version "e" or later
B) Avaya Enhanced Network Bus Controller (ENBC)
C) Avaya Communication Manager (CM) 3.1 or later
D) Avaya Application Enablement Services (AES) 3.1 or later

Solutions: