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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What does Native Voice and Data Transfer do?

A) Allow a Blind Transfer to a Supervisor's phone.
B) Transfer voice and data from an outbound job to an outbound job.
C) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
D) Allow a Supervised Transfer to a Supervisor's phone.

2. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced Digital Tone Generator (EDTG)
B) Enhanced DTMF Receiver Card (EDRC.
C) Digital Dialer Card (DDC.
D) Enhanced Call Progress Analyzer (ECPA)

3. Which three features are available in soft-dialer? (Choose three.)

A) Agent Blending
B) Wait For Beep Detection
C) List Sharing
D) Native Voice and Data Transfer (NVDT)
E) Agent Owned Recall (AOR)

4. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The job was configured for a different calling list than the selection was run on.
B) The agents are using the search calling list function and manually choosing the wrong records forcalling.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
D) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
E) The calling list being used was downloaded and overwritten during calling.

5. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
B) The Active list configuration must be deleted before saving the new configuration.
C) The modified list configuration can be saved as Active and be used immediately.
D) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
E) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.

Solutions: