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Avaya 6201-1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Exam Code: 6201-1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Updated: Oct 29, 2026 Q & A: 55 Questions and Answers
About Pass4guide Avaya 6201-1 Sure Pass Exam
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Following are some reference material for actual Avaya 6201-1 exam test
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS installation and setup - CMS architecture and components - Data collection and reporting principles |
| Reporting & Performance Management | 15% | - Service level and agent performance analysis - Real-time and historical reporting - CMS Supervisor administration |
| Maintenance, Troubleshooting & Best Practices | 15% | - Diagnostic tools and log review - Backup, restore and system health checks - Common implementation issues and fixes |
| ACD, Call Routing & Vectoring | 25% | - Call treatment and routing logic - Vector programming and VDN configuration - ACD, hunt groups and skill assignment |
| Avaya Aura Communication Manager Fundamentals | 25% | - System architecture and integration - Licensing and feature overview - SAT administration basics |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?
- A. Use the add station next CM SAT command to program each telephone set and assign buttons
- B. Create a template telephone set and use the duplicate station xxxx CM SAT command
- C. Use CMS to perform the bulk administration of telephone sets and buttons.
- D. Create a template telephone set and use the qcopy station xxxx CM SAT command
Correct Answer: B 🗳️
Question #2
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
- B. From Solaris login as root and use the date command
- C. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
Correct Answer: B 🗳️
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Question #3
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. The arrow an the CMS menu is up
- B. The /cms/install/logdir/admin. log shows a link is operational.
- C. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
- D. From the CMS menu. Maintenance Connection Status shows a link operational.
- E. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
Correct Answer: A,B,D 🗳️
Question #4
Which program is a custom application on the CMS?
- A. Avaya Visual Vectors Client
- B. Alarm Origination Manager
- C. High Availability Admin Sync
- D. Avaya Supervisor
Correct Answer: B 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Question #5
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
- A. E is assigned to a VDN that routes calls to an evacuation vector
- B. E is a standard vector code for evacuation
- C. E has been administered as a Feature Access Code
- D. E has a vector variable that is changed when an evacuation is required
Correct Answer: D 🗳️
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