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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
B) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
C) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
D) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

2. A county health department wants reviewers to quickly identify permit applications that have exceeded their target processing time. Staff should not manually calculate the elapsed time for every record. Which approach is the most effective?

A) Require reviewers to update a custom "Days Open" field manually
B) Export application data to spreadsheets every morning
C) Create a report filtered for overdue records and display it on a dashboard
D) Create a Chatter group for overdue applications

3. A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A) Create or modify a sharing set for the Profile used for the Site that gives access to Cases
B) Create or modify a permission set that gives access to Cases owned by the support team
C) Change the Organization-Wide Default settings for Case to Public Read/Write
D) Create or modify a share group for the Profile used for the Site that gives access to Cases

4. A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?

A) Upload images into Chatter posts only
B) Email photos to supervisors after each inspection
C) Save image URLs in a text field
D) Store photos as Salesforce Files related to the inspection record

5. An agency receives thousands of inspection requests every month. Supervisors want dashboards showing average inspection completion time by district, inspector, and permit type without exporting data. Which reporting approach is most appropriate?

A) Create Salesforce Reports and Dashboards using related inspection records
B) Use only List Views for supervisors
C) Query the database using Apex every morning
D) Export records weekly to spreadsheets

Solutions: