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Salesforce AP-222 : Public Sector Solutions Accredited Professional
- Exam Code: AP-222
- Exam Name: Public Sector Solutions Accredited Professional
- Updated: Oct 03, 2026 Q & A: 108 Questions and Answers
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Following are some reference material for actual Salesforce AP-222 exam test
Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Core architecture and data model - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Grants management and program administration |
| Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows - Service Cloud and Experience Cloud setup for citizen services |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Governance and compliance considerations - Deployment methodology and change management - Data management, scalability, and quality assurance |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question #1
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?
- A. Use the Complaint Case and Case objects.
- B. Use a custom object for the Complaint with a lookup relationship to Case.
- C. Use the Public Complaint and Case objects.
- D. Use record types on Case, one for the constituents and one for internal staff
Correct Answer: C 🗳️
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Question #2
A government agency does not have a universal requirement for storing a grantee ' s data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.
How can a government agency best comply with the grantee ' s request for historical data storage while at the same time adhering to the request not to use/process the historical data?
- A. Export the grantee ' s data to retain it. Then, delete their data from Salesforce.
- B. Assign the data to a specific public group and make those records inactive
- C. Export the grantee ' s data to retain it.
- D. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Question #3
When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the Inspection to achieve this requirement?
- A. Build an auto-branched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as " Issue " or " Fail " , generate a Violation record.
- B. In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the " Violations " checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
- C. Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the " Auto-generate " checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
- D. In the " Results " picklist field of the Inspection Assessment Indicator object, edit the " Fail " and " Issue " picklist values and select the " Violations " checkbox for the values to generate a Violation record when selected.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Question #4
A Public Sector Organization (PSO) is already using Grants Management from Public Sector and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- B. Create or modify a permission set that gives access to Cases owned by the support team
- C. Change the Organization-Wide Default settings for Case to Public Read/Write
- D. Create or modify a share group for the Profile used for the Site that gives access to Cases
Correct Answer: A 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Question #5
A government agency plans to implement Agentforce Public Sector to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Agentforce Public Sector objects in Salesforce.
What OmniStudio feature can be leveraged to meet this requirement?
- A. FlexCards
- B. Integration Procedure
- C. OmniOut
- D. DataRaptor
Correct Answer: D 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
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