IIC C130 : Essential Skills for the Insurance Broker and Agent

  • Exam Code: C130
  • Exam Name: Essential Skills for the Insurance Broker and Agent
  • Updated: Oct 05, 2026     Q & A: 79 Questions and Answers

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Following are some reference material for actual IIC C130 exam test

IIC C130 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Liability Insurance12%- Personal liability coverages
- Commercial general liability
- Legal liability concepts
Topic 2: Property Insurance Wordings12%- Valuation methods
- Coverages and exclusions
- Common policy forms
Topic 3: Claims Handling8%- Settlement and subrogation
- Claim reporting process
- Broker's role in claims
Topic 4: Automobile Insurance10%- Rating and policy issues
- Provincial variations
- Mandatory and optional coverages
Topic 5: The Application Process10%- Completing applications
- Underwriting considerations
- Duty of disclosure
Topic 6: Sales and Client Needs10%- Risk identification
- Client consultation
- Insurance solutions
Topic 7: Property Insurance Exposures10%- Personal property risks
- Small commercial property risks
- Exposures and perils
Topic 8: Insurance and the Intermediary10%- Roles of brokers and agents
- Licensing and regulation
- Legal duties and ethics
Topic 9: Communication and Service Skills8%- Record keeping
- Client communication
- Policy changes and endorsements
Topic 10: From Quote to Policy10%- Quotation and binding authority
- Policy issuance and delivery
- Policy structure and components

IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

Question #1

What type of automobile insurance endorsement provides coverage for physical damage to a rented vehicle for which the insured has assumed responsibility under contract?

  • A. Loss of use
  • B. Non-owned automobile
  • C. Loss of or damage to insured automobile
  • D. Agreed value of automobiles
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

When closing a sale, what makes it easier for the intermediary to counter any objections raised by the client?

  • A. Being aware of what is happening in the industry
  • B. Adopting assertive body language
  • C. Employing passive listening
  • D. Using unusual and extremely serious claims examples
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

  • A. Connect the insured with their loss adjuster to discuss the claim
  • B. Review the policy wordings with the insured
  • C. Advise the insured to contact the ombudsperson
  • D. Provide expected settlement values to the insured
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

What should a broker do when selecting coverage for a client?

  • A. Ensure that only standard policy wordings are used
  • B. Overinsure the client to protect the broker from an errors and omissions claim
  • C. Place the policy with the insurer that has the most legally-worded policies
  • D. Compare wordings based on an analysis of the client's needs
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

What is an agent's consideration when assessing a potential client and the client's attitude towards risk?

  • A. People have the same acceptance of risk.
  • B. People's habits are unrelated to their level of risk.
  • C. Availability of insurance coverage may be affected by the client's lifestyle.
  • D. Clients who lead riskier lives are good sources of profit for insurance brokers.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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