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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A. Predictive model source code
B. Export to Excel or CSV
C. Manual routing overrides
D. Visualization in historical dashboards

Question 2

Which two configurations are required when creating a new action map?
(Choose two)
Response:

A. Target segment
B. Engagement window size
C. Language pack
D. Engagement action type

Question 3

When analyzing GPR performance, which two filters help narrow insights?
(Choose two)
Response:

A. Interaction media type
B. Business outcome
C. Preferred language
D. Agent birthday

Question 4

When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A. Segment membership rules
B. Historical customer satisfaction scores
C. A routing method selection
D. At least one outbound campaign

Question 5

Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A. Cost per conversation
B. Uplift score for selected KPIs
C. Queue size forecast
D. Routing method comparison

Solutions: