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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Predictive model source code
B) Export to Excel or CSV
C) Manual routing overrides
D) Visualization in historical dashboards

2. Which two configurations are required when creating a new action map?
(Choose two)
Response:

A) Target segment
B) Engagement window size
C) Language pack
D) Engagement action type

3. When analyzing GPR performance, which two filters help narrow insights?
(Choose two)
Response:

A) Interaction media type
B) Business outcome
C) Preferred language
D) Agent birthday

4. When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A) Segment membership rules
B) Historical customer satisfaction scores
C) A routing method selection
D) At least one outbound campaign

5. Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A) Cost per conversation
B) Uplift score for selected KPIs
C) Queue size forecast
D) Routing method comparison

Solutions: