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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Presales Capability and Case Analysis | 25% | - Solution proposal and quotation preparation - Common questions and solutions - Typical project cases and best practices - Competitive analysis and differentiation |
| Topic 2: AICC Product Knowledge | 30% | - ICD (Intelligent Call Distributor) principles and functions - UAP (Unified Agent Platform) features and specifications - Integration with third-party systems (CRM, billing, etc.) - CTI, IVR, recording and other core modules |
| Topic 3: AICC Solution Design | 25% | - Requirement analysis and solution planning - Security and compliance considerations - High availability and disaster recovery design - Capacity planning and network design |
| Topic 4: AICC Solution Overview | 20% | - Typical application scenarios and value - Architecture and components of AICC solution - Basic concepts and positioning of AICC |
Question 1
Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?
A. Hybrid deployment
B. Public cloud (SaaS) deployment
C. On-premises deployment
D. Managed service deployment
Question 2
In the context of AICC solution design, what does "horizontal scaling" refer to?
A. Adding more servers of the same type to a pool to handle increased load.
B. Increasing the resources (CPU, RAM) of a single server.
C. Adding new features to the software.
D. Expanding the solution to support new geographic regions.
Question 3
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?
A. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
B. The voice of the recorded prompts should be very friendly.
C. The IVR should never transfer the caller to an agent.
D. The background music should be popular songs.
Question 4
When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?
A. Memory (RAM)
B. Storage Capacity
C. Network Interface Cards (NICs)
D. CPU Cores
Question 5
In the context of AICC security, what is "role-based access control" (RBAC)?
A. A method for restricting system access to authorized users based on their role within the organization.
B. A protocol for authenticating SIP endpoints.
C. A feature for blocking unwanted calls.
D. A technique for encrypting voice calls.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |
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