Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0

  • Exam Code: H21-287_V1.0
  • Exam Name: HCSP-Presales-Service(AICC) V1.0
  • Updated: Aug 31, 2026     Q & A: 132 Questions and Answers

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Huawei H21-287_V1.0 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Presales Capability and Case Analysis25%- Solution proposal and quotation preparation
- Common questions and solutions
- Typical project cases and best practices
- Competitive analysis and differentiation
Topic 2: AICC Product Knowledge30%- ICD (Intelligent Call Distributor) principles and functions
- UAP (Unified Agent Platform) features and specifications
- Integration with third-party systems (CRM, billing, etc.)
- CTI, IVR, recording and other core modules
Topic 3: AICC Solution Design25%- Requirement analysis and solution planning
- Security and compliance considerations
- High availability and disaster recovery design
- Capacity planning and network design
Topic 4: AICC Solution Overview20%- Typical application scenarios and value
- Architecture and components of AICC solution
- Basic concepts and positioning of AICC

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A. Hybrid deployment
B. Public cloud (SaaS) deployment
C. On-premises deployment
D. Managed service deployment


Question 2

In the context of AICC solution design, what does "horizontal scaling" refer to?

A. Adding more servers of the same type to a pool to handle increased load.
B. Increasing the resources (CPU, RAM) of a single server.
C. Adding new features to the software.
D. Expanding the solution to support new geographic regions.


Question 3

Which factor is most critical when designing the user experience (UX) for the IVR self-service system?

A. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
B. The voice of the recorded prompts should be very friendly.
C. The IVR should never transfer the caller to an agent.
D. The background music should be popular songs.


Question 4

When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?

A. Memory (RAM)
B. Storage Capacity
C. Network Interface Cards (NICs)
D. CPU Cores


Question 5

In the context of AICC security, what is "role-based access control" (RBAC)?

A. A method for restricting system access to authorized users based on their role within the organization.
B. A protocol for authenticating SIP endpoints.
C. A feature for blocking unwanted calls.
D. A technique for encrypting voice calls.


Solutions:

Question 1
Answer: C
Question 2
Answer: A
Question 3
Answer: A
Question 4
Answer: A
Question 5
Answer: A

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