Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Jun 26, 2026     Q & A: 79 Questions and Answers

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Following are some reference material for actual Oracle 1Z0-1064-26 exam test

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) requires less work and effort
B) allows the display of a product hierarchy specifically for service purposes
C) allows you to use the same product hierarchy as sales
D) allows use of a simpler hierarchy


2. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
C) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
D) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.


3. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) In the Work Assignments section, modify the default value in the Capacity field to a new value.
B) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C) Modify the default values in the Capacity fields for the channels.
D) Select the Manage Capacities task.


4. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Status Values
B) Manage Service Request Resolutions
C) Manage Service Request Severities
D) Manage Service Request Queue
E) Manage Service Request Products
F) Manage Service Request Categories


5. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is required for every DCS instance
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) is real time
D) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)


Solutions:

Question # 1
Answer: A,C
Question # 2
Answer: D
Question # 3
Answer: B,C
Question # 4
Answer: A,D,E,F
Question # 5
Answer: A,C

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