Which question is best used to qualify an Application Performance management opportunity?

• A. Have you automated your operational runbooks to enhance efficiency?
• B. How do you handle Quality Assurance test management?
• C. How do you ensure that your virtual server hosts are used to their maximum potential?
• D. How often do customers complain about an application response time?

Which customer challenge does BSM Systems management most specifically address?

• A. inability to detect the root-cause of an application problem
• B. need to develop a multi-screen monitoring view of the cross-domain infrastructure
• C. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
• D. inability to provide a holistic and cross-domain view of their entire IT infrastructure

Which statement best links a customer problem to a solution capability for the entire BSM solution?

• A. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
• B. Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
• C. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
• D. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)

Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)

• A. HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
• B. HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
• C. HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
• D. HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
• E. HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.

What is the most correct value proposition for HP Software's BSM Solution?

• A. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
• B. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
• C. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
• D. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.