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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

A) Input Block
B) Step
C) Headline
D) Text Area

2. An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

A) Terms and Conditions for each policy
B) Guided troubleshooting process
C) Customer name, title, phone, email
D) Policies including type, issue date, amount

3. A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers

A) Data tables
B) Actions
C) Newport Design System
D) Custom Styles
E) Menu elements

4. Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers

A) Text formatting
B) Table formatting
C) Error conditions
D) User input fields
E) Links or images

5. A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

A) Salesforce list view with custom buttons/links
B) Single FlexCard with multiple actions
C) OmnlScript with multiple Step elements
D) Multiple FlexCards with single action

Solutions: