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Reference: https://trailheadacademy.salesforce.com/certificate/exam-service-consultant---Service-Con-201
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Following are some reference material for actual Salesforce Service-Con-201 exam test
Cloud Kicks wants to create a secure, branded mobile app that its Experience Cloud customers can use to create and track cases, see upcoming product announcements, and interact with other customers who have common interests.
Which mobile development option should the consultant recommend?
Correct Answer: B 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Universal Containers (UC) wants to report on how many customers with Service Contracts have specific entitlements to determine if UC ' s support offerings should be adjusted.
Which feature should the consultant recommend?
Correct Answer: C 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK Ants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering.
What should a consultant recommend to provide these newer capabilities?
Correct Answer: C 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an easy way for service agents to create new articles when closing a case. The new article should include appropriate details from the case to make it useful for others.
Correct Answer: C 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help service reps locate the relevant information more quickly.
Which feature should the consultant recommend?
Correct Answer: C 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
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It is the latest Service-Con-201 dump version.
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