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Apple Desktop Service Certification Sample Questions:

1. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The iMac needs to warm up before it can access the Web page.
B) The Web browser is configured to only access Web pages when reloaded.
C) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
D) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.

2. You can receive an electrical shock from the AC/DC power supply board inside an iMac G5 (iSight), because it remains powered whenever the system is plugged in, whether or not the system is turned on.

A) False
B) True

3. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) high voltage cable
B) anode aperture
C) Flyback transformer
D) yoke connector/cable

4. The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO

A) fan air flow
B) signal flow
C) power flow
D) network flow
E) coolant flow

5. When would component isolation be useful?

A) After escalating the issue.
B) Before trying quick fixes.
C) Before asking probing questions.
D) After verifying the repair.

Solutions: