Apple Device Support : Apple-Device-Support

  • Exam Code: Apple-Device-Support
  • Exam Name: Apple Device Support Exam
  • Updated: Oct 24, 2026     Q & A: 274 Questions and Answers

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 2
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 8
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 9
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 10
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 11
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

Reference: https://it-training.apple.com/tutorials/support/supx01/

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Apple Device Support Sample Questions:

Question #1

You receive a "Storage Almost Full " alert on your iPhone.
Which of these steps should you take?

  • A. Clear System Data in iPhone Storage settings.
  • B. Turn off iCloud Backup to free up space.
  • C. Review storage recommendations in iPhone Storage settings.
  • D. Erase all content and settings on the device.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

Which Wi-Fi authentication settings does Apple recommend for better security for Wi-Fi routers and access points?

  • A. WPA3 Personal or WPA Personal
  • B. WPA3 Personal or WPA/WPA2
  • C. WPA2/WPA3 Transitional or WEP Transitional Security Network
  • D. WPA3 Personal or WPA2/WPA3 Transitional
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

You ' re experiencing odd behavior with a Custom App on your iPad.
How should you gather information about the app issue?

  • A. Turn on debug logging.
  • B. Gather a sysdiagnose.
  • C. Open Apple Configurator for iPhone and run diagnostics.
  • D. Turn on advanced analytics.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can't restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?

  • A. Restart their iPhone and reconnect it to the Mac.
  • B. Use the Reset All Settings option in Settings.
  • C. Use the Reset Network Settings option in Settings.
  • D. Create a new encrypted backup on a different Mac.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Which of the following IP address suggests there may be a problem with DHCP?

  • A. 10.31.209.58
  • B. 192.168.6.75
  • C. 172.25.143.2
  • D. 169.254.194.49
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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