2022 100% Free ITILFND_V4 Daily Practice Exam With 120 Questions
ITILFND_V4 exam torrent EXIN study guide
NEW QUESTION 62
What is defined as a cause, or potential cause, of one or more incidents?
- A. Change
- B. Problem
- C. Known error
- D. Event
Answer: B
NEW QUESTION 63
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?
- A. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
- B. An organization should always use a single technique to ensure metrics are consistent
- C. An organization should always develop competencies in methodologies and techniques that will meet their needs
- D. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
Answer: C
NEW QUESTION 64
Which two statements about an organization's culture are CORRECT?
It is created from shared values based on how it carries out its work It is determined by the type of technology used to support services It should be based on the culture of prospective suppliers It should be based on the objectives of the organization
- A. 1 and 2
- B. 1 and 4
- C. 2 and 3
- D. 3 and 4
Answer: B
NEW QUESTION 65
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?
- A. Service configuration management
- B. Service level management
- C. Continual improvement
- D. Relationship management
Answer: C
NEW QUESTION 66
Which guiding principle focuses on reducing costs and human errors?
- A. Optimize and automate
- B. Collaborate and promote visibility
- C. Focus and value
- D. Think and work holistically
Answer: A
NEW QUESTION 67
What should be used to set user expectations for request fulfillment times?
- A. The time needed to realistically deliver the service
- B. The time that the customer indicates for service delivery
- C. The consumer demand for the service
- D. The service levels of the supplier
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 68
Who is responsible for defining metrics for change management?
- A. The change management process owner
- B. The change advisory board (CAB)
- C. The continual service improvement manager
- D. The service owner
Answer: A
NEW QUESTION 69
Which BEST describes the purpose of the CSI register?
- A. To capture, record and prioritize all improvement opportunities
- B. To store details of all component CIs and their interfaces
- C. To record details of all live services and their service targets
- D. To be a central repository for all IT service management related information
Answer: A
NEW QUESTION 70
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule
- A. 1 and 3
- B. 2 and 4
- C. 3 and 4
- D. 1 and 2
Answer: D
NEW QUESTION 71
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 1 and 2
- B. 1 and 4
- C. 2 and 3
- D. 3 and 4
Answer: B
NEW QUESTION 72
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
- A. Problem management
- B. Continual improvement
- C. Service request management
- D. Incident management
Answer: B
NEW QUESTION 73
Which is one of the five aspects of service design?
- A. Management information systems and tools
- B. Corporate governance and policy
- C. Management policy for business case creation
- D. Risk analysis and management approach
Answer: A
NEW QUESTION 74
Which statement about a `continual improvement register' is CORRECT?
- A. It should be managed at the senior level of the organization
- B. There should only be one for the whole organization
- C. It should be used to capture user demand
- D. It should be re-prioritized as ideas are documented
Answer: D
NEW QUESTION 75
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.
- A. costs
- B. warranty
- C. utility
- D. information
Answer: A
NEW QUESTION 76
Which dimension considers how knowledge assets should be protected?
- A. Value streams and processes
- B. Information and technology
- C. Organizations and people
- D. Partners and suppliers
Answer: B
NEW QUESTION 77
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