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NEW QUESTION # 16
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
- A. to provide validation of certificate requests
- B. to import the root CA certificate to each component
- C. to generate a new Certificate Signing Request (CSR)
- D. to issue a CA signed Identity certificates
- E. to provide domain validation certificate
Answer: A,E
NEW QUESTION # 17
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Service Account login
- B. Local administrator login
- C. Windows login
- D. Setup login
Answer: A
Explanation:
The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces, databases, and protocols. This Service Account is a Windows account that has specific privileges, such as the ability to access the server and configure the various components of PCCE. The other options, Setup login, Windows login, and Local administrator login, are incorrect.
NEW QUESTION # 18
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?
- A. Call Settings-> IVR Settings->Network VRU Scripts
- B. Desktop Settings -> Resources -> Call Variables Layout
- C. Route Settings -> Sip Server Groups
- D. Route Settings -> Media Routing Domain
Answer: A
Explanation:
Explanation
Microapps are small applications that run on the CVP server and provide interactive voice response (IVR) functionality. They can play prompts, collect digits, perform database lookups, and transfer calls. Microapps are defined and configured using PCCE Web Administration Manager (S.P.O.G) under the Call Settings -> IVR Settings -> Network VRU Scripts menu. Here, you can create, modify, or delete network VRU scripts that reference the microapps and specify the parameters for each microapp. You can also associate the network VRU scripts with call types and dialed numbers to invoke them in the call flow12. References:
Troubleshooting Cisco Contact Center Enterprise (CCET) course outline1, Contact Center Enterprise Troubleshooting and Configuration document2.
NEW QUESTION # 19
How is a call assigned to a call type in the PCCE system?
- A. when the call is routed to an agent
- B. when a call-routing script hits the first Queue to Skill Group node
- C. when the call is first post-routed from Cisco Unified Customer Voice Portal
- D. when the call terminates, and data is written to the Cisco TCD table
Answer: B
Explanation:
Explanation
= A call is assigned to a call type in the PCCE system when a call-routing script hits the first Queue to Skill Group node. This is because the call type is determined by the script that is associated with the dialed number of the call. The script is selected based on the routing client and the dialed number. The first Queue to Skill Group node in the script marks the point where the call type is assigned to the call. The call type is used for reporting and categorizing the call. The other options are not correct because they do not affect the call type assignment. The call type is not changed when the call terminates, when the call is post-routed from CVP, or when the call is routed to an agent. References := Call Types, Contact Data, and Scripting1 Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Call Types, Contact Data, and Scripting2 Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5 (1) - Call Type3
NEW QUESTION # 20
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
- A. Self-signed certificate
- B. Digital certificate
- C. Certificate authority certificate
- D. Domain validation certificate
- E. Root certificate
Answer: A,C
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin
NEW QUESTION # 21
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 100/600
- B. 200/400
- C. 200/800
- D. 200/1200
Answer: C
Explanation:
Explanation
The Active and Configured CUIC Users for the 2K deployment model are 200 and 800 respectively. This means that the CUIC server can support up to 200 concurrent users and up to 800 configured users. A concurrent user is a user who is logged in to CUIC and actively using the application. A configured user is a user who has an account in CUIC, regardless of whether they are logged in or not. The 2K deployment model is one of the UCCE deployment types that defines the maximum number of agents, supervisors, and reporting users that can be supported by the system. The 2K deployment model can support up to 2000 agents, 200 supervisors, and 200 CUIC concurrent users12. References:
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5 (1) and 12.5 (2) - CLI Commands during Installation and Upgrade 2 Cisco 500-444 Quiz 1 Topic 8 Questions 1-5 1
NEW QUESTION # 22
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. an error message
- B. Ringing
- C. Audio
- D. MoH
Answer: A
NEW QUESTION # 23
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?
- A. Keytool
- B. PROCMON
- C. System CLI
- D. OPENSSL
Answer: A
NEW QUESTION # 24
How are remote sites added?
- A. PG Setup
- B. SPOG interface
- C. Initialization Wizard
- D. Websetup
Answer: C
Explanation:
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION # 25
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. Route pattern
- B. Translation pattern
- C. Agent IP phone
- D. CTI route point
Answer: D
NEW QUESTION # 26
What are two types of upgrades available for CCE? (Choose two.)
- A. Standard
- B. Deviation
- C. Technology Refresh
- D. User Interface
- E. Common Ground
Answer: A,E
Explanation:
Explanation
There are two types of upgrades available for CCE: Common Ground and Standard. A Common Ground upgrade is a type of upgrade that allows you to upgrade from one major release to another major release without having to rebuild your configuration. A Common Ground upgrade preserves your existing configuration and data, and applies the new features and enhancements of the new release. A Common Ground upgrade is supported for certain releases and deployment models, and requires a specific upgrade path. A Standard upgrade is a type of upgrade that allows you to upgrade from one minor release to another minor release within the same major release. A Standard upgrade also preserves your existing configuration and data, and applies the bug fixes and minor enhancements of the new release. A Standard upgrade is supported for all releases and deployment models, and does not require a specific upgrade path12. References:
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6 (1) - Upgrade Overview2 Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5 (1) and 12.5 (2) - Upgrade Overview3
NEW QUESTION # 27
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
- A. defined as Rule Based
- B. VMware vSphere is optional
- C. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
- D. VMware vCenter is required
- E. defined as Configuration Based
Answer: A,C
Explanation:
Explanation
UC on UCS Spec Based is a deployment option for Cisco Unified Communications (UC) applications on Cisco Unified Computing System (UCS) servers that allows customers to choose their own hardware configuration based on a set of rules and guidelines1. The two descriptions that apply to UC on UCS Spec Based are:
A: may be available as a packaged offer such as the Cisco Business Edition 7000 Platform. This is true because Cisco Business Edition 7000 (BE7000) is a packaged solution that includes a UCS server and preloaded UC applications that can be configured according to the customer's needs. The UCS server can be either a Tested Reference Configuration (TRC) or a Specs-based configuration, depending on the customer's preference and requirements2.
C: defined as Rule Based. This is true because UC on UCS Specs-based deployments follow a set of rules and guidelines that define the minimum and maximum hardware specifications, such as CPU, memory, disk, network, and power supply, that are required to support the UC applications. The rules and guidelines also specify the supported virtualization software versions, co-residency policies, and performance expectations1.
The other options are incorrect because:
B: VMware vCenter is required. This is false because VMware vCenter is not mandatory for UC on UCS Specs-based deployments, although it is recommended for managing multiple UCS servers and VMs. VMware vCenter is only required for certain UC applications, such as Cisco Unified Contact Center Enterprise (CCE) and Cisco Unified Intelligence Center (CUIC), or for certain features, such as VMware High Availability (HA) and VMware Distributed Resource Scheduler (DRS)13.
D: defined as Configuration Based. This is false because UC on UCS Specs-based deployments are not defined by a fixed hardware configuration, but rather by a range of hardware specifications that can be customized by the customer. Configuration Based is a term that applies to UC on UCS TRC deployments, which are predefined and validated hardware configurations that are supported by Cisco1.
E: VMware vSphere is optional. This is false because VMware vSphere is the only supported virtualization software for UC on UCS Specs-based deployments. VMware vSphere includes the VMware ESXi hypervisor and the VMware vCenter Server, which provide the virtualization platform and management tools for the UC applications. VMware vSphere is not optional, but rather mandatory for UC on UCS Specs-based deployments1.
References:
1: Cisco Collaboration Virtualization - Unified Communications in a Virtualized Environment 2: Cisco Business Edition 7000 Version 12.5 Ordering Guide 3: Cisco Collaboration Virtualization - VMware Requirements
NEW QUESTION # 28
Which two validations will be completed for the PCCE production deployment model on an ESXi server?
(Choose two.)
- A. The hypervisor provides enough power.
- B. Correct RAM and CPU are being deployed.
- C. Ensure that the correct servers are on the correct sides.
- D. Linux verification for containers.
- E. The lab is deployed properly.
Answer: B,E
NEW QUESTION # 29
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 100/600
- B. 200/400
- C. 200/800
- D. 200/1200
Answer: C
Explanation:
The active users are the number of users who are currently logged in and using the system, while the configured users are the maximum number of users that the system is licensed and configured to support. In a 2K deployment model, it means that the system can support up to 800 CUIC users and currently 200 users are actively using it. It's important to note that these numbers are approximate, as it would depend on the specific deployment and usage scenario.
NEW QUESTION # 30
Which telephony deployment is between a TDM trunk and a VOIP?
- A. CUSP
- B. CUBE
- C. Voice gateway (VGW)
- D. CUCM
Answer: B
NEW QUESTION # 31
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Record calls by forking the media using build-in-bridge
- B. Secure communication using flow around mode
- C. NAT for address hiding D Demarcation point between networks
- D. Normalize SIP messages using SIP profiles
- E. Silent Monitor inbound voice calls
Answer: B,C,D
Explanation:
Cisco Unified Border Element (CUBE) is a network element that provides a number of features for securing and controlling voice, video, and data communications when Cisco Unified Communications Manager (CUCM) and Cisco Unified Customer Voice Portal (CVP) are used.
NAT for address hiding: CUBE provides Network Address Translation (NAT) capabilities that allow you to hide the internal IP addresses of the CVP and CUCM servers from the public Internet. This is useful for security and compliance reasons, as it makes it harder for hackers to identify and attack these servers.
Demarcation point between networks: CUBE acts as a demarcation point between the customer network and the service provider network. This allows for secure and controlled communication between the two networks.
Normalize SIP messages using SIP profiles: CUBE can normalize SIP messages using SIP profiles, which allows it to ensure that incoming SIP messages conform to a specific format and contain the necessary headers and parameters. This can help to improve the reliability and security of SIP-based communications.
Silent Monitor inbound voice calls: CUBE does not provide silent monitor feature, it is a feature of CUCM that allows a supervisor to listen in on an agent's call without the agent or the caller knowing.
Record calls by forking the media using build-in-bridge: CUBE does not provide this feature, it is a feature of CUCM that allows for call recording by forking the media through a built-in bridge.
References:
Cisco Unified Border Element Configuration Guide (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cube/12_5/cube_12_5_configuration_guide/cube_12_5_configuration_guide_chapter_01.html)
NEW QUESTION # 32
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. SSO
- B. ldS
- C. ldP
- D. SAML
- E. Non-SSO
- F. Hybrid
Answer: A,E,F
Explanation:
Explanation
* SSO - Enable all agents and supervisors in the deployment for SSO.
* Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
* Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintena
NEW QUESTION # 33
Which type of machine will run an automated deferred sync job?
- A. Principal AW machine
- B. Secondary AW machine
- C. AW/HDS machine
- D. AW client machine
Answer: A
Explanation:
Explanation
An automated deferred sync job is a process that synchronizes the configuration data between the Unified CCE Administration and the CVP servers. An automated deferred sync job runs on the Principal AW machine, which is the primary Administration and Data Server (ADS) in the Packaged CCE deployment. The Principal AW machine initiates the sync job every 15 minutes by default, or whenever a configuration change is made in the Unified CCE Administration. The sync job sends the configuration data to the CVP servers using the REST API. The sync job also updates the status of the CVP servers in the System and Device Sync page of the Unified CCE Administration12. References:
Troubleshoot CVP on SPOG that Shows Out of Sync1
Packaged CCE Administration2
NEW QUESTION # 34
What are two functions of a SIP Proxy Server? (Choose two.)
- A. connects to Call Router
- B. load balancer for HTTP and SIP
- C. centralizes dial plans
- D. helps to centralize the administration and call control
- E. handles box-to-box redundancy
Answer: C,D
Explanation:
A SIP Proxy Server is a network element that helps to centralize the administration and call control, as well as the management of SIP sessions. It can also be used to centralize dial plans, which are the instructions that are used to route calls. Additionally, a SIP Proxy Server can be used to provide load balancing, which helps to ensure that calls are routed to the most appropriate server. Reference: https://www.voip-info.org/sip-proxy-server/
NEW QUESTION # 35
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Voip voice
- B. ATR
- C. voice-class
- D. Dial-Peers
Answer: D
Explanation:
On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).
NEW QUESTION # 36
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Deployment team
- B. Design team
- C. Sales team
- D. Support Team
Answer: A
Explanation:
Explanation
The deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements. The deployment team is the group of engineers who install, configure, and test the CCE solution at the customer site. They must follow the design specifications and guidelines provided by the design team, and verify that the hardware and software components are compatible and meet the performance and capacity requirements. The deployment team must also ensure that the CCE VMs are deployed on the appropriate servers and have the correct network and storage configurations1. References: Troubleshooting Cisco Contact Center Enterprise (CCET) course outline2, Virtualization for Cisco Packaged CCE Release
11.6(x)1.
NEW QUESTION # 37
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- B. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
Answer: B
NEW QUESTION # 38
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
- A. Failure of a VM brings down all the components that are installed on the VM.
- B. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
- C. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
- D. Failure of a VM doesn't bring down all the components that are installed on the VM.
Answer: A
Explanation:
Explanation
When deploying Direct Attached Storage (DAS) only systems, it is important to remember that failure of a VM brings down all the components that are installed on the VM. This is because DAS is a type of storage that is connected directly to the computer accessing it, such as a PC or server, as opposed to storage that is accessed over a network, such as network-attached storage (NAS) or storage area network (SAN). DAS provides fast and low-latency access to the data, but it also limits the scalability and availability of the system.
If a VM fails, the data stored on the DAS attached to that VM becomes inaccessible to other VMs or applications. Therefore, it is essential to have a backup and recovery strategy for the data on the DAS, as well as a high availability design for the VMs123. References: Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6 (1)1, Direct-Attached Storage (DAS): What is it?4, Share an Azure managed disk across VMs2.
NEW QUESTION # 39
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- D. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Answer: B
Explanation:
For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.
NEW QUESTION # 40
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