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NEW QUESTION 38
What is part of the SAP Sales Cloud Portfolio?
- A. Revenue Solutions (Subscription Billing, Enablement Management, Data Mediation by Digitalroute)
- B. Sales Performance Management (Commissions, Commissions Add Ons WorkFlow, T&Q (Territory and Quote), Al, Analytics, ProductPro)
- C. Intelligent Sales Automation (Sales Cloud Solution, Intelligent Sales Execution, Sales Enablement)
- D. Configure Price Quote (CPQ, Contract Lifecycle Management Solution)
Answer: A,B,C,D
NEW QUESTION 39
On an e-commerce channel, which tool is providing the Feedback option about the page at anytime?
- A. SAP Commerce Cloud
- B. Sap Sales Cloud
- C. Qualtrics
- D. Datahug
Answer: C
NEW QUESTION 40
Which cloud products are part of the SAP C4/HANA suite?
- A. Marketing Cloud, Commerce Cloud, Customer Data Cloud, Sales Cloud, Service Cloud
- B. Marketing Cloud, Hybris Cloud, Customer Data Cloud, Sales Cloud, Service Cloud
- C. Marketing Cloud, Hybris, Customer Data Cloud, Sales Cloud, BRIM Cloud
- D. Marketing Cloud, Commerce Cloud, Customer Data Cloud, Sales Cloud, BRIM Cloud
Answer: A
NEW QUESTION 41
What is a Spiral of Influencers?
- A. It is a list of contacts who might be able to help a particular sales rep close a deal
- B. It is a list of contacts who might prevent a deal from happening
Answer: A
NEW QUESTION 42
What are 3 features of the SAP Intelligent Sales Execution?
- A. Managing customer contacts
- B. Boost Win rates
- C. Forecasting
- D. Generating/ Deleting Opportunities
- E. Pipeline Analysis
Answer: B,C,E
NEW QUESTION 43
On the Deal Finder, how can a Sales Rep convert a Lead to an Opportunity?
- A. By assigning his name to it
- B. By pushing the Release button
- C. By dragging it and dropping it to the right pane
- D. By assigning a task to himself
Answer: C
NEW QUESTION 44
What types of scores does SAP Marketing Cloud provide to enrich customer and consumer profiles?
- A. Heuristic Scores
- B. Benchmark Scores
- C. Ranking Scores
- D. Predictive Scores
Answer: A,D
NEW QUESTION 45
What happens once a purchased subscription is activated?
- A. A billing document is created in SAP S/4HANA Cloud and replicated to Subscription Billing
- B. A billing document is created in SAP S/4HANA Cloud and replicated to Commerce Cloud
- C. A billing document is created in SAP Sales Cloud and replicated to SAP S/4HANA Cloud
- D. A billing document is created in SAP Subscription Billing and replicated to SAP S/4HANA Cloud
Answer: D
NEW QUESTION 46
What does CPQ do?
- A. Generate proposal/offer - create compelling offers fast
- B. Configure products - eliminate errors
- C. Price - increase revenue and margins
- D. Managed by Business Users - avoid waiting for IT help
- E. Analyze and report - ensure offers are effective
- F. Negotiate -Approval processes drive discipline
- G. Select products and offers - Increase cross-sell and upsell
Answer: A,B,C,D,E,F,G
NEW QUESTION 47
True or False: Customer segmentation can be improved by using machine learning.
- A. True
- B. False
Answer: A
NEW QUESTION 48
What does Qualtrics do together with SAP?
- A. It combines exploratory data with operational data
- B. It combines observed data with experience data
- C. It combines operational data with customer experience data
- D. It combines extensice data with operational data
Answer: C
NEW QUESTION 49
In the Quote-to-Order flow, where does the customer check and accepts the quote and where is the order generated?
- A. Quote check and acceptance are generated in SAP Sales Cloud and Order generation is in SAP Commerce Cloud
- B. Quote check and acceptance are generated in SAP Commerce Cloud and Order generation is in SAP S4HANA
- C. Quote check and acceptance are generated in SAP Sales Cloud and Order generation is in SAP Commerce Cloud as well as SAP S4HANA
- D. Quote check and acceptance are generated in SAP Commerce Cloud and Order generation is in SAP Commerce Cloud as well as SAP S4HANA
Answer: D
NEW QUESTION 50
How many are the Lead-to-Cash generic stages?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 51
How are leads scoring categorized?
- A. 51-75 (Likely, with number displayed in yellow)
- B. 75-99 (Very Likely, with number displayed in green)
- C. 0-50 (Less Likely, with number displayed in red)
- D. 0-25 (Less Likely, with number displayed in red)
- E. 26 - 50 (Likely, with number displayed in yellow)
Answer: A,B,C
NEW QUESTION 52
What are examples of low touch customer experiences?
- A. email
- B. video chat
- C. SMS
- D. chat
- E. field service repair
- F. phone
Answer: A,B,C,D,F
NEW QUESTION 53
What is SAP Enterprise Preference Management (EPM) made up of?
- A. SAP Roles Management and SAP Customer Identity
- B. SAP Customer Identity and SAP Customer Profile
- C. SAP Customer Consent and SAP Customer Profile
- D. SAP Customer Identidy and SAP Roles Management
Answer: C
NEW QUESTION 54
What is the order of the generic Lead-to-Cash stages?
- A. Unidentified to Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Fulfillment, Invoicing
- B. Unidentified to Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Invoicing, Fulfillment
- C. Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Fulfillment, Invoicing
- D. Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Invoicing, Fulfillment
Answer: A
NEW QUESTION 55
In which system is the comission calculated?
- A. SAP Commerce Cloud
- B. SAP S4HANA
- C. SAP Service Cloud
- D. SAP Sales Cloud
Answer: D
NEW QUESTION 56
Where in SAP Field Service Management can a Dispatcher log into in order to find a list of service calls and release them to field service technicians?
- A. Planning and Dispatching
- B. Dispatching
- C. Service and Dispatching
- D. Service
Answer: A
NEW QUESTION 57
What does CPQ stand for?
- A. Compose Planning Question
- B. Configure Price Quote
- C. Configure Personal Quote
- D. Customize Price Quote
Answer: B
NEW QUESTION 58
In SAP Marketing Cloud, what are Heuristic Scores?
- A. They are calculated based on predictive models
- B. They are manually-defined scoring rules
- C. They are calculated based on sentiment analysis
- D. They are Machine Learning defined scores
Answer: B
NEW QUESTION 59
What can be used for Terms of Service renewals?
- A. SAP CIAM
- B. SAP Customer Profile
- C. SAP Customer Consent
- D. SAP EPS
Answer: C
NEW QUESTION 60
In B2B, what is the next logical step once a target group has been defined through segmentation?
- A. Campaign management and lead nurturing
- B. Customer contact and opportunity generation
- C. Campaign management and customer contact
- D. Customer contact and lead nurturing
Answer: A
NEW QUESTION 61
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