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Salesforce Field-Service-Consultant Exam Syllabus Topics:
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NEW QUESTION 78
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report to view Inventory Transactions.
- B. Build a report to view Products Consumed on Work Order Line Items.
- C. Build a report using the Work Order inventory module.
- D. Build a report using the Service Appointment Inventory module.
- E. Build a report to view Products Consumed on Work Orders.
Answer: A,B,E
NEW QUESTION 79
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Only the Primary Assets related list on the Work Order object
- B. Only the Primary Assets related list on the Asset object
- C. Both the Primary Assets and Related Assets related lists on the Work Order object
- D. Both the Primary Assets and Related Assets related lists on the Asset object
Answer: D
NEW QUESTION 80
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers
- A. Auto-generated scheduled Service Appointments will be shared with resources.
- B. The Service Appointment's parent record can be shared with the assigned resource.
- C. Make the dispatcher the assigned resource on the Service Appointments.
- D. A Service Appointment can be shared by clicking Sharing on the record.
Answer: C,D
NEW QUESTION 81
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?
- A. Create 5 Resources with 20 hours available a week.
- B. Create a Capacity-based Resource with 100 hours capacity a week.
- C. Create 100 Service Appointments with Contractors as Required Resources.
- D. Create a Resource with 20 hours available a day.
Answer: B
NEW QUESTION 82
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?
- A. Create a product item and enter technician lock quantity
- B. Create a product item with all the serial numbers in the noted section
- C. Create a product item for each door lock utilizing standard field
- D. Create a product item and enter a serial number in related list
Answer: C
NEW QUESTION 83
Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?
- A. A Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.
- B. Open Admin > Account Settings page In Email Studio and In the Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.
- C. From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email* link.
- D. Create a Triggered Send and on the Reply Mall Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.
Answer: A
NEW QUESTION 84
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Work types
- B. Work order record types
- C. Entitlement templates
- D. Entitlements
Answer: A
NEW QUESTION 85
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
- A. Custom Work Order Escalation Rules
- B. Custom Approval Process on Work Orders
- C. Custom Work Order Status with Category
- D. Custom Validation Rule on Work Orders
Answer: C,D
NEW QUESTION 86
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Create multiple work order line items per service.
- B. Select the relevant work types for each resource.
- C. Assign the appropriate skills to resources.
- D. Use work types with required skills.
Answer: C,D
NEW QUESTION 87
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. Three Service Territories with fewer than 50 resources
- B. Two Service Territories that split the Service Resources evenly
- C. Five Service Territories with fewer than 500 Service Appointments per day
- D. One Service Territory with four Polygons
Answer: A
NEW QUESTION 88
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?
- A. Fall in schedule
- B. Reschedule appointment
- C. Fix overlaps
- D. Resource schedule optimization
Answer: D
NEW QUESTION 89
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- C. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
- D. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
Answer: A
NEW QUESTION 90
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?
- A. Assign the appropriate skill to resource
- B. Use work type with required skills
- C. Create a multiple work order line per service
- D. Select the relevant work type for each resource
Answer: A,B
NEW QUESTION 91
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Verify the Dispatcher ran the Service Appointment data Job.
- B. Review Service Appointment automation.
- C. Investigate the Work Order lifecycle.
- D. Confirm the Technician's mobile device is online.
Answer: B,D
NEW QUESTION 92
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. A single Milestone can be added to both Case and Work Order Entitlement Processes.
- B. Milestones for Work Orders can be configured in Setup.
- C. A new Entitlement Process requires selecting a single Entitlement Process Type.
- D. Milestones for Work Orders can be set up from the metadata API.
- E. An Entitlement Process must be applied to both Cases and Work Orders.
Answer: A,B,C
NEW QUESTION 93
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.
- B. Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap. - C. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
- D. Select the new policy as the scheduling policy for the scheduled optimization job.
Answer: B,D
NEW QUESTION 94
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Owner of Service Appointment and members of Service Territory
- B. wner of Service Appointment and members of User Territory
- C. Assigned Resources, Qwner of Service Appointment and members of User Territory
- D. Assigned Resources, Owner of Service Appointment and members of Service Territory
Answer: B
NEW QUESTION 95
A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments?
- A. Create a map polygon of the affected area to select service appointments for rescheduling.
- B. Create a report to identify service appointments in the area and notify service resources.
- C. Configure a new scheduling policy to change service appointments.
- D. Push reschedule notifications to service resources using the field service lightning mobile app.
Answer: A
NEW QUESTION 96
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- B. The same resource and same day fields appear on the service appointments page layout.
- C. The complex work visual force page is added to the service appointments page layout.
- D. A dependency has been created between the two appointment and the start time are the same.
- E. The dependency type is set to start after finish and day on the service appointment in the dependency.
Answer: A,C,E
NEW QUESTION 97
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Required Resource on the Account.
- B. Add the Resource as a Preferred Resource on the Work Order.
- C. Add the Resource as a Required Resource on the Contact.
- D. Add the Resource as a Preferred Resource on the Asset.
Answer: A
NEW QUESTION 98
Northern Trail Outfitters (NTO) is launching a new subsidiary brand, Cloud Kicks, within the next six months. Cloud Kicks anticipates sending approximately 50,000 emails per month from a child business unit. NTO will execute a large campaign announcing and associating itself with Cloud Kicks as part of the brand kickoff and Is comfortable sharing digital properties with them. Cloud Kicks wants to utilize a custom sending domain, but deliverabillty is a primary concern.
What approach should be recommended?
- A. A Private Domain should be applied to the parent business unit.
- B. A Sender Authentication Package should be used for CloudKicks.
- C. A Private Domain should be applied to the child business unit.
- D. A new Sender Authentication Package should be used for NTO.
Answer: C
NEW QUESTION 99
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