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NEW QUESTION 18
An airline has agreed that the following Key performance indicator (KPI) will help measure one of the airline's Critical Success Factors (CSFs) -customer service. The KPI is the percentage of customers rating our service as excellent in an independently administrator customer survey.
In the current year, the performance objective associated with KPI is 70%. The airline, therefore, aims for at least 70% of customers rating its service as excellent.
Which of the following activities in a Business Activity Model would establish whether the KPI and its associated performance objective is being achieved?
- A. Define customer satisfaction.
- B. Monitor customer satisfaction.
- C. Agree performance objective.
- D. Deliver customer service.
Answer: D
NEW QUESTION 19
A division of a telecommunication company is reviewing its current product range. It has decided to reposition itself by narrowing its product scope to 'deliver consultancy service'. The activity is the primary doing activity doing on a business Activity Model (BAM) defined by the Chief Executive Officer (CEO). A number of other activities have been identified, five of which are listed below:
Determine which customer to target for
a) Determine which customers to target for our focused service.
b) Track the progress of consultancy contracts placed by customers.
c) Define the skills sets of the consultants supplying our service.
d) Agree on a marketing campaign to make people aware of our new product focus e) Run monthly open days, showcasing our consultancy expertise.
Which of these would be categorized as planning activities on the CEO's BAM?
- A. a. c and d
- B. c. d and e
- C. b, c and e.
- D. a, b and e.
Answer: A
NEW QUESTION 20
End users in one business area are unwilling to adopt a new finance management system (recently introduced by the innovation team), as they perceive that it is unnecessarily complicated and not useful. One of the end users in this business area has been very vocal and has been relying support from others since posting about it on the company's intranet homepage.
The introduction finance system was initially supported by senior managers, but now users in other business area are also beginning to question whether they adopt the tool and are raising the issue with their managers.
The sponsor fully supports the decision to go ahead with the now tool and has made il very cleat to senior managers that ho expects them to support this Initiative.
Which stakeholder management strategy SHOULD be taken with the senior managers?
- A. Watch
- B. Constant active management
- C. Keep informed
- D. Keep onside.
Answer: D
NEW QUESTION 21
A business case is being created for a new, automated auditing system that will improve the IT department's ability to record and monitor all the computing devices used across the organisation.
The sponsor of the project is keen to get a better idea of the financial implications of the project and has asked for the simplest calculation possible. This calculation should consider the tangible costs and tangible benefits of the project, as well as showing when it will have saved the department as much as it has cost.
Which of the following investment appraisal calculations has the sponsor asked for?
- A. Internal rate of return.
- B. Net present value.
- C. Discounted cash flow.
- D. Payback calculation.
Answer: D
NEW QUESTION 22
Alana has identified the several issues in a process redesign project she is working on, including the following:
1) The suggested changes will require a re-definition of the organisation's Key Performance Indicators (KPI)
2) The suggested changes to the business structure will affect our relationships with suppliers.
3) The proposed sharing of data with our suppliers will raise legal accessibility issues Which elements of POPIT consider these issues?
- A. People and Processes.
- B. Processes and Information & Technology.
- C. People and Organisation.
- D. Information A Technology. Organisation
Answer: A
NEW QUESTION 23
Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology. Below is an email she has sent to her management team:
Dear Team,
Recent media coverage has revealed that our competitors have lower costs. It is important that we get back to our suppliers to see il they can secure a better component pnce for the next version of our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising due to investment in renewable power-1 want us to negotiate with our energy supplier to get a better deal.
I've also been reading reports on social responsibility and sustainability and I'd like a lull review of the biodegradability of the packaging of all our products- we don't want media attention for being a technology company that wastes natural resources.
Our employment regulations also need revisiting as there have been changes to pension rules and paternity/maternity rights for workers and I want us to be aware of these Finally, regarding the staff conference I want to launch a new staff development programme, which aims to identify and develop the rising stars in our business People development should be a key priority in our next annual plan.
Thanks. Nastya."
Which elements of PESTLE are identified in this email?
- A. Socio-Cultural. Technological. Economic
- B. Political, Legal. Economic
- C. Economic, Environmental, Legal
- D. Environmental, Political. Socio-Cultural.
Answer: D
NEW QUESTION 24
Bessant Co.manufactures and sells clothing. The company is every profitable and the IT director would like to invest some of these profits into improving the technical infrastructure of the company, which would help the organic growth of the company. However, the finance director would like to use the profits to acquire one of its competitors.
Shelly is the business analyst on this project and she recognises that the IT and finance director do not agree on the future direction of the business. Once prefers organic growth and the other, growth by acquisition.
What technique COULD Shelly use to improve her understating ot these two different perspectives?
- A. SWOT analysis
- B. POPIT model.
- C. The power/ interest grid
- D. CATWOE.
Answer: B
NEW QUESTION 25
EcoBags is a company that designs and makes eco-friendly shopping bags foe various clients An Internal analysis of the business has revealed the following information about the company.
a) Recent investment in new machinery will enable the company to continue its innovation programme b) Feedback from customers and an Increase in sales suggests that Leo Bugs is recognised as a quality brand c) The number of staff currently employed in the company is sufficient to meet expected future growth d) The ability of EcoBags to respond quickly to new market demands has earned it an innovation award.
e) The company has significant retained profits, which will help fund the innovation programme.
Which of these would be considered as 'tangible' resources in a resource audit?
- A. a, c and e.
- B. b, c, and e.
- C. c, d, and e
- D. a, b and d.
Answer: A
NEW QUESTION 26
Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?
- A. To assess how tar the organisation's current activities support the desired situation
- B. To determine which activities in the desired situation are not financially feasible
- C. To identify how the organisation should structure itself to support the desired situation
- D. To establish which stakeholder views will not be reflected in the desired situation
Answer: B
NEW QUESTION 27
Part of the management summary of a business case is detailed below:
The key recommendation is that we proceed with the preferred option, a new process and a new IT system. We feel that this option is feasible. although we recognise there Is a risk of lower staff productivity while the new system Is being established ' Which category of costs or benefits has been described?
- A. Tangible costs.
- B. Intangible benefits.
- C. Tangible benefits
- D. Intangible costs
Answer: C
NEW QUESTION 28
Marketing is primarily concerned with the 4Ps: product, promotion, price and price. The institute of Analysis (IoA) offers qualification in system analysis. A number of interviews have been held with senior stakeholders, including the marketing Manager. Here are two five of the activities that have been identified by stakeholders:
a) Agree new qualifications.
b) Upgrade the website.
c) Recruit new examiners.
d) Register candidates.
e) Analyze website activity.
Which of these activities would reflect the business perspective of the Marketing Manager of the loA?
- A. a. b and e
- B. a, c and d
- C. b, c and e
- D. b. d and e.
Answer: A
NEW QUESTION 29
A Business Analyst and a project Manager are producing a business case for an initiative, which aims to improve the cyber defense of a large financial services provider.
They met recently to review progress, and made the following notes for the next draft:
The benefits of cyber will be describes in quantitative terms, so we will need to describe these Qualitatively.
We need to make it clear that we have fully explored the solution market, and we have considered a range of approaches to meeting the objectives of this project.
The threat posed to the organization from cyber attack, and therefore the justification for the project, needs to be clearly articulated.
Which of the following sets of elements of a business case will cover ALL of these points?
- A. Impact assessment, analysis of costs and benefits, recommendations
- B. Recommendations, risk assessment, options considered
- C. Description of the current situation, impact assessment, risk assessment
- D. Description of the current situation. analysis of costs and benefits, options considered
Answer: B
NEW QUESTION 30
Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made:
1) The new Commercial Off The Shelf (COTS) software package for making bookings has been installed and is working
2) Data is being migrated from the old computer system to the COTS software package
3) The IT department has documented the configuration of the COTS system
4) The legal department has confirmed that the new COTS system is compliant with company policies.
In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been addressed by the changes identified?
- A. People and technology
- B. Process and people
- C. Organisation and information.
- D. Organisation and process.
Answer: D
NEW QUESTION 31
A local council has decided to completely redesign the way it provides library lending services: it plans to stop lending books and move towards an entirety online e-book lending model Four activities to be included in the Business Activity Model (BAM) are given below:
a) Lend books
b) Establish licensing arrangements with publishers.
c) Define lending policies
d) Monitor lending usage
What will be the dependencies between these activities on the BAM?
- A. c -- a - b - d
- B. c - b - a - d
- C. c - d - a - b
- D. d - c - a - b
Answer: B
NEW QUESTION 32
A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human Resources (HR) protect.
Following an organizational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly for when the project started and secondly now that his role has changed?
- A. Ignore; Keep informed.
- B. Ignore; Constant active management
- C. Keep watch; Constant active management
- D. Keep on side; Constant active management
Answer: B
NEW QUESTION 33
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