Get 100% Passing Success With True OmniStudio-Consultant Exam! [Oct-2021]
Salesforce OmniStudio-Consultant PDF Questions - Exceptional Practice To Salesforce Certified OmniStudio Consultant
NEW QUESTION 15
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
- A. Divide complex processes into sections
- B. Provide user help text
- C. Prefill data for users when possible
- D. Provide keystroke commands for data entry
- E. Replicate existing processes as-is
Answer: A,B,C
NEW QUESTION 16
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
- A. Add a new Step element with Input elements
- B. Add a embedded FlexCard
- C. Add an Input Action to a Step
- D. Add an LWC component
Answer: A
NEW QUESTION 17
A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers
- A. Omni Script
- B. FlexCards
- C. OmniStudio Actions
- D. Flyouts
- E. Navigate Actions
Answer: A,B,C
NEW QUESTION 18
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?
- A. Add a flyout to the existing FlexCard
- B. Use a block element to add these new actions
- C. Add a menue element and Include all the actions
- D. Create a new contact FlexCard for the new actions
Answer: C
NEW QUESTION 19
A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?
- A. HTTP Action
- B. DataRaptor Extract Action
- C. DataRaptor Post Action
- D. Integration Procedure Action
Answer: B
NEW QUESTION 20
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers
- A. Links or images
- B. Table formatting
- C. Error conditions
- D. Text formatting
- E. User input fields
Answer: A,B,D
NEW QUESTION 21
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Remote Action
- B. Response Action
- C. Datatable
- D. Edit Block
Answer: B,D
NEW QUESTION 22
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Read and write data to external systems
- B. Read and write data to Salesforce
- C. Combine requests into a single response
- D. Transform data
Answer: B,D
NEW QUESTION 23
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A. Integration Procedure
- B. DataRaptor Turbo Extract
- C. Calculation Procedure
- D. DataRaptor Extract
Answer: B
NEW QUESTION 24
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. FlexCards
- B. OmnlOut
- C. Newport Design System
- D. Custom Styles
- E. OmniScript
Answer: C,D,E
NEW QUESTION 25
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Aggregation Steps in a Calculation Procedure
- B. Class-based Calculation Procedure
- C. Grouped Calculation Matrix
- D. DataRaptor Transform with an interface Map
Answer: C
NEW QUESTION 26
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A. Lookup
- B. Calculation Action
- C. DataRaptor Extract Action
- D. Select
Answer: A
NEW QUESTION 27
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Edit Block, DataRaptor Post Action, and Messaging Action
- B. Radio Group, Remote Action, and Messaging Action
- C. Multi-Select, Remote Action, and Email Action
- D. Radio Group, DataRaptor Post Action, and Email Action
Answer: D
NEW QUESTION 28
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
- A. Integration Procedure
- B. DataRaptor
- C. Calculation Procedure
- D. OmniStudio Action
Answer: B
NEW QUESTION 29
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
- A. DataRaptor Transform
- B. DataRaptor Extract
- C. DataRaptor Load
- D. DataRator Turbo Extract
Answer: A
NEW QUESTION 30
which of the following are Integration Procedure Actions?
- A. PDF
- B. Email
- C. TypeAhead
- D. OmniScript
Answer: B
NEW QUESTION 31
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Messaging
- B. Alert
- C. Formula
- D. Calculation
Answer: A,C
NEW QUESTION 32
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
- A. Parent FlexCard with multiple Child and Card Actions
- B. Parent FlexCard with single Child and Card Actions
- C. Parent FlexCard with single Child and multiple Card States
- D. Parent FlexCard with multiple Child and different Card States
Answer: A
NEW QUESTION 33
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Change DataRaptors to extract single objects
- B. Combine these actions into an Integration Procedure
- C. Add reusable OmniScripts for each step
- D. Add conditional views to the OmniScript
Answer: B
NEW QUESTION 34
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers
- A. FlexCard
- B. Integration Procedures
- C. OmniStudio Action
- D. Calculation Procedures and Matrices
- E. OmniScript
Answer: B,D,E
NEW QUESTION 35
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. DataRaptor Turbo Extract
- B. FlexCard
- C. Integration Procedure
- D. DataRaptor Load
- E. OmniScript
Answer: A,C,E
NEW QUESTION 36
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Allow customers to enter bill payment information
- B. Guide users through complex processes
- C. Display different actions based on context
- D. Display a 360° view of the customer
Answer: B,D
NEW QUESTION 37
Which OmniStudio tool can be used to invoke scheduled jobs?
- A. Calculation Procedure
- B. Integration Procedure
- C. DataRaptor Extract
- D. DataRaptor Load
Answer: B
NEW QUESTION 38
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Text Area
- B. Multi-select
- C. Text Block
- D. Select
- E. HTTP Action
Answer: C,D,E
NEW QUESTION 39
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
- A. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
- B. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
- C. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
- D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
Answer: C
NEW QUESTION 40
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