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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 : A2010-591
- Exam Code: A2010-591
- Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
- Updated: Nov 15, 2026 Q & A: 86 Questions and Answers
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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tivoli Service Delivery and Process Automation Overview | - IT service management (ITSM) fundamentals - IBM Tivoli service management portfolio and positioning - Process automation concepts and business value |
| Topic 2: Operations and Administration | - Monitoring and operational management - Troubleshooting and maintenance practices - System setup and configuration basics |
| Topic 3: Service Management Processes | - Service catalog and fulfillment workflows - Incident, problem, and service request management - Change and configuration management basics |
| Topic 4: Architecture and Integration | - Integration with ITSM and enterprise systems - Data flow and system interaction model - Tivoli automation architecture components |
| Topic 5: Tivoli Service Automation Concepts | - Resource and lifecycle management - Workflow automation and process execution - Service provisioning and orchestration fundamentals |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question #1
What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)
- A. Asset types
- B. Configuration Items Types
- C. Classification Items Hierarchy
- D. Classification Items Relationships
- E. Configuration Items
Correct Answer: B,E 🗳️
Question #2
A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
- A. IBM Tivoli Application Dependency and Discovery Manager
- B. IBM Tivoli Provisioning Manager
- C. IBM Tivoli Usage and Accounting Manager
- D. IBM Tivoli License Compliance Manager
Correct Answer: D 🗳️
Question #3
Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?
- A. Use the Security module in IBM SmartCloud Control Desk
- B. Use the Problem Management module in the IBM SmartCloud Control Desk
- C. Alter the security properties in the LDAP system using an LDIF update
- D. Modify the profile information access which the problem manager can change on their own
Correct Answer: A 🗳️
Question #4
Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?
- A. Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
- B. Impact Analysis; part of IBM SmartCloud Control Desk
- C. Impact Assessment; part of IBM SmartCloud Control Desk
- D. Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
Correct Answer: B 🗳️
Question #5
Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
- A. Tivoli User Group Web page
- B. Tivoli Field Guides
- C. IBM Support Web page
- D. IBM DeveloperWorks wikis
- E. IBM Tivoli Forums
Correct Answer: C,D 🗳️
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