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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

A) PR124/PR130 or PRI-U Expansion Card
B) VCM32
C) ATM16 Expansion Module
D) PRI-UNI Expansion Card

2. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) Lotus Messages
B) Lotus Notes
C) Microsoft office Communicator
D) MS Outlook

3. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
B) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
C) The telephone display massage cannot be changed.
The prompt cannot be changed.
D) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.

4. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) You need to buy additional licenses
C) All cards may not be seated correctly.
D) Embedded Voicemail is not running properly.

5. Which Windows command is used to determine which ports the server is currently using?

A) portqry
B) ipconfig /displaydns
C) netstat -an
D) show ports
E) netsh interface dump

Solutions: