CompTIA A+ Certification Exam: Core 2 : 220-1202

  • Exam Code: 220-1202
  • Exam Name: CompTIA A+ Certification Exam: Core 2
  • Updated: Aug 08, 2026     Q & A: 444 Questions and Answers

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- Mobile operating systems
  • 1. Mobile device management
    • 2. Android and iOS configuration
      • 3. App installation and security settings
        - Windows installation, configuration, and management
        • 1. File systems, partitions, and storage management
          • 2. Device drivers and system updates
            • 3. Windows 10/11 features and settings
              • 4. Command-line tools and scripting
                - macOS, Linux, and Chrome OS basics
                • 1. System configuration and maintenance
                  • 2. Command-line operations
                    • 3. Installation and navigation
                      Topic 2: Operational Procedures21%- Safety and compliance
                      • 1. Environmental controls
                        • 2. Workplace safety procedures
                          • 3. Privacy and regulatory compliance
                            - IT service management
                            • 1. Disaster recovery planning
                              • 2. Documentation and change management
                                • 3. Backup and recovery processes
                                  - Communication and professionalism
                                  • 1. SLA management
                                    • 2. Customer service techniques
                                      • 3. Incident reporting
                                        Topic 3: Software Troubleshooting23%- Mobile device troubleshooting
                                        • 1. Connectivity and synchronization issues
                                          • 2. App and OS update failures
                                            • 3. Performance and battery problems
                                              - Application and security troubleshooting
                                              • 1. Installation and compatibility problems
                                                • 2. Application crashes and errors
                                                  • 3. Security-related issues and fixes
                                                    - Operating system issues
                                                    • 1. Boot errors and startup problems
                                                      • 2. System crashes and performance issues
                                                        • 3. Update and driver failures
                                                          Topic 4: Security28%- Threats and mitigation
                                                          • 1. Data protection and disposal
                                                            • 2. Social engineering prevention
                                                              • 3. Malware types and removal
                                                                - Network and application security
                                                                • 1. Wireless security protocols
                                                                  • 2. Firewalls and security appliances
                                                                    • 3. Encryption technologies
                                                                      - Security fundamentals
                                                                      • 1. Zero Trust concepts
                                                                        • 2. Permissions and access control
                                                                          • 3. Authentication and authorization

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            1. After new device software for a webcam is installed, a Windows PC is experiencing BSOD. The BSOD occurs during a videoconference call. Which of the following should the technician do next?

                                                                            A) Update the anti-malware signature and scan the system
                                                                            B) File a warranty claim with the manufacturer
                                                                            C) Reconnect the webcam to the computer
                                                                            D) Start in Safe Mode and roll back the device driver


                                                                            2. The battery on a user's smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?

                                                                            A) Replace the battery with a higher capacity option
                                                                            B) Ensure that the charging port is working as expected
                                                                            C) Provide an external battery to extend the usage time
                                                                            D) Look for applications that are reporting the highest utilization


                                                                            3. A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

                                                                            A) MSConfig
                                                                            B) Group Policy
                                                                            C) Microsoft Management Control
                                                                            D) Firewall


                                                                            4. A technician uses AI to draft a proposal about the benefits of new software. When reading the draft, the technician notices that the draft contains factually incorrect information. Which of the following best describes this scenario?

                                                                            A) Plagiarism
                                                                            B) Data privacy
                                                                            C) Hallucinations
                                                                            D) Appropriate use


                                                                            5. A technician fails to remediate ransomware on a Windows PC. The user is asking for the fastest path for the PC to become operational again. Which of the following actions should the technician take next?

                                                                            A) Reimage the system from a good backup.
                                                                            B) Educate the end user on safer browsing techniques.
                                                                            C) Run optional Windows updates.
                                                                            D) Disable System Restore capability.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: D
                                                                            Question # 2
                                                                            Answer: D
                                                                            Question # 3
                                                                            Answer: B
                                                                            Question # 4
                                                                            Answer: C
                                                                            Question # 5
                                                                            Answer: A

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