CompTIA A+ Certification Exam (JK0-802) : JK0-802

  • Exam Code: JK0-802
  • Exam Name: CompTIA A+ Certification Exam (JK0-802)
  • Updated: Oct 11, 2026     Q & A: 993 Questions and Answers

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CompTIA JK0-802 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting36%- Diagnose and resolve security and application issues
  • 1. Application failures
    • 2. Network connectivity and malware issues
      - Diagnose and resolve operating system issues
      • 1. Performance issues
        • 2. Boot problems
          Operating Systems33%- Configure operating system features
          • 1. System configuration utilities
            • 2. File systems and storage management
              - Install and upgrade operating systems
              • 1. Windows installation and configuration
                • 2. Command-line tools and utilities
                  Mobile Devices9%- Mobile synchronization and connectivity
                  • 1. Wireless connectivity settings
                    • 2. Email and cloud synchronization
                      - Configure mobile operating systems
                      • 1. Android configuration
                        • 2. Apple iOS configuration
                          Security22%- Secure computing environments
                          • 1. Physical security concepts
                            • 2. Wireless security
                              - Implement security best practices
                              • 1. User authentication and permissions
                                • 2. Malware prevention and removal

                                  CompTIA A+ Certification Exam (JK0-802) Sample Questions:

                                  Question #1

                                  Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?

                                  • A. Replace the fuser
                                  • B. Replace the toner
                                  • C. Use a maintenance kit
                                  • D. Calibrate the printer
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).

                                  Question #2

                                  A user just bought an Android tablet and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email. Which of the following would the technician configure to allow the user to access email on the Android tablet?

                                  • A. DNS, DHCP
                                  • B. POP3, SMTP
                                  • C. Devices are incompatible
                                  • D. IMAP, SNTP
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).

                                  Question #3

                                  A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC is using DHCP to obtain TCP/IP settings.
                                  Which of the following commands should the helpdesk technician use to resolve this issue? (Select TWO).

                                  • A. Ipconfig /registerdns
                                  • B. Ipconfig /flushdns
                                  • C. Ipconfig /all
                                  • D. Ipconfig /release
                                  • E. Ipconfig /renew
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D,E  🗳️

                                  Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).

                                  Question #4

                                  Which of the following boot methods receives the bootstrap files from a network server?

                                  • A. PXE
                                  • B. NAT
                                  • C. IDS
                                  • D. PAN
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform?

                                  • A. Increase the resolution
                                  • B. Go to the Power Options in Control Panel
                                  • C. Use function keys
                                  • D. Reboot the laptop
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

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