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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?

A) Replace the fuser
B) Replace the toner
C) Use a maintenance kit
D) Calibrate the printer

2. A user just bought an Android tablet and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email. Which of the following would the technician configure to allow the user to access email on the Android tablet?

A) DNS, DHCP
B) POP3, SMTP
C) Devices are incompatible
D) IMAP, SNTP

3. A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC is using DHCP to obtain TCP/IP settings.
Which of the following commands should the helpdesk technician use to resolve this issue? (Select TWO).

A) Ipconfig /registerdns
B) Ipconfig /flushdns
C) Ipconfig /all
D) Ipconfig /release
E) Ipconfig /renew

4. Which of the following boot methods receives the bootstrap files from a network server?

A) PXE
B) NAT
C) IDS
D) PAN

5. A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform?

A) Increase the resolution
B) Go to the Power Options in Control Panel
C) Use function keys
D) Reboot the laptop

Solutions: