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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)

A. Look at engagement insights to compare the daily number of posts.
B. Enlist a scheduling tool to create daily topical posts to encourage conversation.
C. Highlight top commenters in a special weekly post.
D. Create a group rule that requires daily engagement to remain in the group.
E. Comment on every post that members make in the group.

Question 2

A new member joins a local group for mothers. The group has strict guidelines, including ''No buy, sell, or swap posts allowed''. The new member creates a post that she has used baby clothes for sale.
What should the community manager do first?

A. Decline the post and provide the member with feedback.
B. Post a reminder of the guidelines to the whole group.
C. Post a welcome post including a link to the guidelines.
D. Approve the post but tag the member on the guidelines.

Question 3

A company offers marketing training for a monthly fee. In addition to training, paying members are given access to an exclusive online community to connect with their peers. The community is very active, and members report they are getting value from the group. However, the CEO is concerned that the community does not increase revenue or decrease cost for the company and is considering closing the community aspect of the offer.
What action should the community manager take to build a case for keeping the community open?

A. Post a poll in the community asking members if the company should close the group
B. Determine if members of the group are more likely to retain their monthly membership
C. Survey members for positive community experiences to share with the CEO
D. Document the number of members and engagement statistics for the CEO to review

Question 4

The only community manager of a Brazilian national football fan group with 2 million members needs support to ensure content is on topic. The community manager notices an increase of spam videos in other languages in the group.
Which three options should the community manager use to keep the group relevant? (Choose 3)

A. Set up post approval for all members
B. Remove all members who post in a non-local language
C. Reject all new membership requests
D. Use Group Insights to identify potential moderators
E. Encourage members to report content to admins

Question 5

A new member of a parent group asks for advice on how to handle a bullying incident. The member's question has been posted for several hours. No other members have responded.
What is the most effective action to promote discussion and collaboration regarding this topic among parents in this group?

A. Message some relevant members to ask them to comment
B. Recommend external resources about the topic
C. Repost the question as an announcement
D. Post a comment tagging other members who can help

Solutions: