IBM Case Manager V5.1 : 000-586

  • Exam Code: 000-586
  • Exam Name: IBM Case Manager V5.1
  • Updated: Aug 06, 2026     Q & A: 132 Questions and Answers

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IBM 000-586 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Planning, Architecture, Installation and Configuration21%- System requirements and prerequisites
- Integrated components and licensing
- Installation and configuration procedures
- IBM Case Manager architecture overview
- Development vs production environments
Topic 2: Migrating Solutions to Production9%- Deployment Manager and Administration Client
- Migration requirements and planning
- Post-migration verification
Topic 3: Testing and Deploying a Case Solution8%- Exporting and importing solutions
- Deployment tools and processes
- Testing procedures and validation
Topic 4: Designing a Case Solution39%- Case relationships and data integration
- Business rules and page design
- Case types, properties and document classes
- Tasks, steps, roles and inbaskets
- Security and access control configuration
Topic 5: Security and Administration9%- User and group management
- Role-based security model
- Monitoring and maintenance
Topic 6: Extending Case Manager Solutions14%- Forms and external data services
- Integration with IBM BPM and FileNet P8
- Custom widgets and user interfaces
- REST API usage and customization
Topic 7: Business Metrics and Analytics9%- Case Analyzer configuration
- Content Analytics integration
- Cognos Real-time Monitoring

IBM Case Manager V5.1 Sample Questions:

1. Which type of role(s) need access to Case Builder?

A) Business Analysts and Solution Administrators
B) End Users
C) Solution Administrators
D) Business Analysts


2. A solution package is a set of XML files and folders that are the artifacts of a solution. The package contains a Solution Definition File (SDF), a Process Engine (PE) Configuration File, a Workflow Definitions, and a "Pages" folder. What is the file that contains the application space, roster, event logs, queues, in-baskets, roles, and step processors?

A) PE Configuration File
B) Workflow Definition File
C) Workflow Collection File
D) Solution Definition File


3. What allows Case workers to view both IBM Case Manager and IBM BPM work items simultaneously from the same view, by using the Connector widget for IBM Business Process Manager?

A) Case List Widget
B) Integrated Inbox
C) Command Widget
D) Inbasket Widget


4. How do custom actions added in the Case Toolbar appear?

A) As a single button with a configurable name/title.
B) As a "More Actions" button.
C) As individual buttons.
D) As hyperlinks to each action.


5. A custom widget or Javascript adapter will use the logged in username as a filter value to be applied on the Inbasket in the Work page. To get the current logged in user (username) in the Case Client, which API should be used?

A) IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine
B) Process Engine REST API (P8BPMREST)
C) IBM Case Manager REST API (CASEREST)
D) CE_Operations


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: B

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