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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) product support page
B) Extreme Leverage webpage
C) PD Tools home page
D) IMT Intranet home page

2. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Severeimpact and system running
B) Non-critical query
C) Criticalimpact or system down
D) Non-critical or impacting support team

3. What is the IBM Support Assistant tool?

A) an IBM site where customer is able to download software products
B) an IBM tool that helps customers resolve issues with IBM software products
C) an IBM tool for customer entitlement process
D) an IBM internal tool to open an Enhancement Request

4. Which version of VMWare can be installed on your local Windows machine?

A) VMWare Server
B) VMWare Client
C) VMWare Thinkpad
D) VMWare Database

Solutions: