GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor : ISO2018LA

  • Exam Code: ISO2018LA
  • Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor
  • Updated: Sep 23, 2026     Q & A: 0 Questions and Answers

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GAQM ISO2018LA Exam Syllabus Topics:

SectionObjectives
Topic 1: Module Information - 1- Understand the purpose of the ISO 20000 series
- Understand the roles and responsibilities of the auditor
- Recognize the principles, practices, and types of audits
- Understand IT service management definitions, concepts, and guidelines
- Understand the types of risks and opportunities associated with auditing
- Apply ISO 19011:2018 concepts, new terminology and guidelines
Topic 2: Module Information - 3- Conduct on-site activities
- Prepare audit conclusions and conduct closing meetings
- SMS Audit Planning & Preparation
- Understand audit team leader responsibilities
- SMS Audit Execution
- Apply the latest auditor techniques and identify appropriate use
- Communicate effectively during the audit
- SMS Audit Process
Topic 3: Module Information - 2- Understand Exemplar Global's certification scheme
- Understand the role of objectives, scope and criteria in the audit process
- Initiate the audit and conducting opening meetings
- Understanding Auditing Standards
- Conduct all phases of an audit adopting a risk based approach
- Conduct audit team selection
- Prepare and present effective reports

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