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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

Question 1

Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A. You want to check a Mac for accidental damage.
B. You need to verify that all installed applications have been updated.
C. Your customer wants to run diagnostics on his Mac Pro.
D. You want to verify product functionality after a repair.

Question 2

Which safety issue applies to the iMac (Mid 2010)?

A. Fragile glass panel breakage
B. Thermal grease toxicity
C. Liquid coolant spillage
D. High voltage CRT discharge

Question 3

If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

A. False
B. True

Question 4

Apple sells customer information to other marketers.

A. False
B. True

Question 5

You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?

A. Use a grounded ESD heel strap.
B. Do not practice ESD prevention.
C. Use a wireless wrist strap.
D. Work on the floor instead of a table.

Solutions: